Celebrity Services Agent

Provide personalized and detailed guest service assistance to VIP guests throughout their stay offering smooth registration and departure procedures. Review and log guest preferences/traces in computer systems. Respond to requests for visitor information, special arrangements, activities or services by making arrangements or identifying appropriate providers. Respond to special requests from VIP guests with unique needs and follow up to promote satisfaction.

Gather, summarize and provide information about the property and the surrounding area amenities, including special events and activities. Contact appropriate individuals or departments as necessary to resolve calls, requests or problems. Understand and assist with reservation services. Post charges (e.g., telephone calls, tickets, valet parking, etc.) to guest accounts. Collect payment for services rendered. Inspect VIP guest’s rooms and deliver gifts and requested items prior to guest arrival.

Review and update logs and document in appropriate computer systems.

Education:

High school diploma or G.E.D. equivalent.

Supervisory

Experience:

No supervisory experience.

License or Certification:
None

Related

Work Experience:

6 months guest service work experience required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE.

In joining Gaylord, you join a portfolio of brands with Marriott International.
Be where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

• Job Identification
• Job Category Rooms & Guest Services Operations
• Posting Date 01/07/2026, 02:05 PM
• Job Schedule Full time
• Locations 1501 Gaylord Trl, Grapevine, TX, 76051, US