Technician Team Lead-Mercedes-Benz Grapevine

For over 35 years,
Avondale Group has grown to become one of the most respected family‑owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale
Mercedes‑Benz Grapevine a truly special place!

• Your Choice of Medical Plans (we reduced employee healthcare expense through our self‑insured plans for our employees and their families for 2024)
• Dental
• Vision
• FREE Company Paid Life Insurance
• FREE Employee Assistance Program Support for all employees
• 401K Retirement Plan
• Paid Holidays/Vacation/Paid Time Off

Avondale Group is a leader in the automotive industry, known for its dedication to customers and staff. We attract, nurture, respect and retain the most talented people in the industry by providing a world‑class, high‑quality work environment where productivity, innovation, and personal and professional growth lead to success.

Avondale Mercedes‑Benz Grapevine technicians are the lifeline of our business. We provide them with unrivaled facilities, massive parts departments, vehicles protected under Inclement Weather Tent Structures, and support from a variety of department leaders. We pay for ongoing training and advancement, reward them financially, and offer excellent benefits. Technicians will also have the opportunity to work on some of the most intriguing brands and vehicles in the world.

• Produces billable labor on vehicles brought into the Service Department for service or repair
• Sets completion times for the jobs assigned to the production team
• Dispatches work to all team members in a fair and equitable manner
• Manages the team to achieve high levels of overall production
• Maintains a high standard of quality workmanship for the labor performed by every team member
• Works with each team member to ensure their performance helps the team maintain their objectives
• Maintains a high level of cleanliness, grooming, and uniform appearance for the entire team
• Determines if employees are in good standing with the company
• Makes the final hiring decisions for team personnel
• Meets with the Service Manager at least once a week to discuss the team’s performance versus objectives and personnel problems
• Ensures that all team members adhere to company policies
• Determines the training needs of the team and informs management of those needs
• Communicates to the appropriate Assistant Service Manager (ASM) information regarding any job that will not meet the ASM’s promise time
• Assures that flat‑rate time assignments are true and accurate
• Reviews the up‑flagging of all repair orders at the end of each day (work in progress and left uncompleted)
• Covers the previous days’ flat‑rate hour performance with all team members every day
• Designates and trains a lead technician to manage the team in the team leader’s absence
• Works with the Service Manager to develop monthly production forecasts
• Maintains the team at the size determined by management
• Monitors technician certification status within the team as required (e.g., NIASE, State of Texas)
• Informs management of any situation or event that would interfere with established objectives, standards, or company policy

High school diploma or general education degree (GED); and minimum one year dealership experience.

Operator's Driver’s License;
State Inspection License.

The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move more than 100 pounds.