Technical Account Manager; TAM

Employer Industry: Workforce Management Solutions

• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere in Mexico
• Competitive compensation and benefits packages, including health benefits and paid time off
• Be part of a mission-driven team focused on transforming hourly jobs into good jobs
• Engage with innovative technology and contribute to meaningful change in the workforce

• Serve as the dedicated technical resource for assigned customer accounts and maintain familiarity with their environments
• Act as a product expert, providing guidance and translating customer needs into system recommendations
• Oversee and coordinate customer support tickets, managing complex issues as needed
• Conduct Release Readiness Reviews and ensure customers leverage new product features
• Run regular customer meetings to discuss ongoing initiatives, support ticket status, and alignment with customer goals

• 3+ years of Technical Account Management or relevant experience in implementing and configuring workforce management solutions
• Experience managing multiple stakeholders and projects with competing priorities
• Strong diagnostic skills to assess customer-reported issues and determine root causes
• Bachelor's degree or equivalent experience
• Exceptional interpersonal and English communication skills, including verbal, written, and listening abilities

• Experience in workforce management consulting and integration
• Proven ability to manage changes for business growth while minimizing disruption
• Background in operating environments such as retail or hospitality to understand labor challenges
• Exposure to agile software development and related toolsets (e.g., Jira, Git Hub)

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