Patient Access Clerk

Overview

We're looking for a Patient Access Clerk to become a part of our team!

Patient Access Representatives are the first point of contact for patients entering Cibola General Hospital. They handle registration, insurance verification, payments, and customer service to ensure a smooth and accurate check-in process.

• Greet and check in inpatient and outpatient visitors for scheduled or emergency visits.
• Verify and update demographics, insurance information, and provider orders.
• Obtain referrals/authorizations from payors when required.
• Collect co-pays, deductibles, and self-pay amounts at the time of service.
• Answer phones and assist with switchboard duties when needed.
• Ensure accurate and complete documentation for billing and compliance.
• Provide friendly, professional customer service as the “face of Cibola General.”

• High school diploma or GED.
• Strong customer service and communication skills.
• Knowledge of medical terminology preferred.
• Attention to detail and ability to work in a fast-paced environment.

• Attention to detail for accurate data entry and documentation
• Strong verbal and written communication
• Excellent customer service and patient-focused attitude
• Ability to multitask in a fast-paced environment
• Problem-solving and critical-thinking skills
• Professionalism and confidentiality in all interactions
• Ability to stay calm under pressure, especially in ER settings
• Team collaboration with clinical and administrative staff
• Insurance verification and understanding of payor requirements
• Knowledge of referrals, authorizations, and coverage basics
• Familiarity with medical terminology
• Proficiency with EHR systems, scheduling software, and general computer use
• Accurate handling of payments, co-pays, deductibles, and self-pay accounts
• Ability to interpret provider orders and ensure complete documentation

• Medical, dental, and vision insurance
• Retirement plan with employer match
• Tuition reimbursement
• Student loan forgiveness program access
• Generous PTO
• Gym and pharmacy discounts