Patient Service Representative

Position Details

Additional Position Details: FTE: 1.000000 | Full Time | Primarily Mon - Fri / 8AM - 5PM

Salary Range: $16.99-$23.38 per hour, depending on experience

The Patient Services Representative 1 (PSR), under general supervision, is a multi-tasking position performing a variety of support functions for medical clinics. Duties may include all or part of the following: greeting and directing patients and visitors, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, appropriate cash, and end-of-day closure procedures. The PSR ensures all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to or during each patient visit.

In this role, the PSR will perform appropriate and timely charge entry for all patients’ visits, manage cash drawers according to established protocols, post cash to patients’ accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members, and management, patient satisfaction, and accurate processing of all front-end functions are integral to the success of this position.

Responsibilities include, but are not limited to: greeting and directing patients, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, cash handling, and end-of-day procedures in accordance with clinic protocols.

Education

• High School Diploma, GED, or equivalent experience demonstrating the ability to effectively communicate as required for the position is required

Experience

• Previous clerical, administrative, healthcare, or customer service experience, or equivalent education, is required

We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:

• Competitive Pay:
  Hourly and salaried positions earn market-based compensation. Managers and above are eligible for incentive bonuses.
• Health & Wellness:
  Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.
• Retirement Savings:
  Employer-sponsored retirement plan with company contribution and match.
• Paid Time Off:
  Generous ETO for part-time and above employees.
• Professional Development:
  Continue to enhance your education through our tuition reimbursement and tuition repayment program
• Additional Benefits:
  Life insurance, disability coverage, and employee assistance programs.

Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.