Member Engagement Representative

Overview

All Care Health Headquarters, Grants Pass, OR, US

Requisition  — Salary Range: $20.00 To $22.00 Hourly

Member Engagement Representative at All Care Health with the Marketing department in Grants Pass, Oregon

We Are Seeking Qualified Candidates to Join Our Team!

All Care Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options.

The Member Engagement Representative is responsible for conducting proactive outreach to health plan members through phone calls and written communication. This role focuses on educating members about the importance of preventive care, supporting chronic condition management, and promoting overall wellness. The position also involves accurate documentation, collaboration with internal teams, and contributing to care coordination efforts.

• Conducts outbound phone calls and sends written communications to educate members on preventive health services and the importance of follow-up care.
• Accurately documents all member interactions using EZ Cap and Essette systems in accordance with organizational standards.
• Collaborates with internal staff to retrieve documentation and perform basic data analysis to support member care coordination and outreach initiatives.

• Collaborates and assists with departmental and interdepartmental staff to coordinate care for members with questions about benefits or health concerns.
• Participates in community health activities, outreach efforts, and special projects.
• Adheres to all HIPAA privacy and security regulations to protect member information.
• Communicates health information clearly and effectively while actively listening to member needs.
• Tracks and documents multiple outreach projects with accuracy and attention to detail.
• Monitors and assesses member needs during phone calls and follows up on any healthcare concerns.
• Applies logic and reasoning to identify opportunities for program improvement and outreach expansion.
• Maintains a flexible schedule to support varying work locations, meeting sites, and educational events.
• Supports data collection and reporting efforts to evaluate outreach effectiveness and member engagement outcomes.
• Maintains punctual, regular and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from leadership.
• Meets all required training including those listed in Relias Learning Module System (LMS).
• Performs other duties as assigned.

This position does not have any on call responsibilities. This position does not have any supervisory responsibilities.

• May require the use of personal vehicle for local travel (subject to mileage reimbursement).
• May require the use of a personal cell phone (cell phone stipend applicable).

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

High school diploma or general education degree (GED) required.

One to three months’ experience working in customer service, member engagement, care coordination, community health, or a related field is preferred.

Valid Oregon Driver’s License and vehicle insurance.

• Familiarity with the healthcare industry
• Knowledge of and compliance with HIPAA regulations
• Computer skills, including the Microsoft Office Suite (Outlook, Word, and Excel)
• Knowledge of customer service and service recovery best practices
• Knowledge of phone customer service best practices
• Excellent organization and time-management skills

• Demonstrates accountability and inspires trust and confidence from others
• Communicates…