Benefits Support Staff; Public Benefits Specialist, Entry Bilingual English

Initial Posting Date:01/12/2026 Final date to receive applications:

01/27/2026

Department of Human Services

Employee

Benefits Support Staff (Public Benefits Specialist, Entry) Bilingual English & Spanish Preferred

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star Cré and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals

Beaut with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Note:
Effective Feb. 1, 2026, the compensation plan for this position will be increased to reflect a Cost-of-Living Adjustment (COLA) of 2.5%. The salary listed in this posting does not reflect the COLA.

Are you fluent in English and Spanish?
Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill.

Opportunity awaits!

Join our team as a Benefits Support Staff (Public Benefit Specialist, Entry), where you'll play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients.
Summary of Duties

As a Benefits Support Staff, you will:

• Provide front desk assistance, answer phone calls, and guide clients to the right services.
• Distribute mail, handle case transfers, and manage emails.
• Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.
• Document all interactions and records through the ONE and TRACS system.
• Create a welcoming environment for the public through various forms of communication.
• Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
• Use various computer systems and databases to manage information for the agency and clients.

A valid driver’s license and acceptable driving నాగinnar record are required for this position.

• Twelve years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.);
  OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of Up experience working in a busy reception area or call center either interviewing to obtain information or providing customer service;
  OR
• An equivalent combination of education, training, and experience relative to the class concept.

• Experience delivering empathetic, professional customer.lin service by listening carefully, adapting approaches, and meeting diverse needs.
• Experience staying clam under pressure and using critical thinking to resolve complex or escalated issues independently.
• Experience applying service equity principles to provide fair, personalized support across diverse backgrounds.
• Experience maintaining well-being and performance through self-awareness, emotional intelligence, and effective stress management.
• Experience building positive relationships and integrating quickly into new teams through adaptability, collaboration, and initiative.
• Experience organizing and prioritizing tasks effectively to manage time and thrive in fast-paced environments.

Preference will be given toⅤ candidates that are bilingual in Spanish and English.

• Work will take place in office and occasionally in the community.
• Some travel may be required for supporting other offices or for attending trainings or meetings.
• The work schedule is Monday to Friday, 8 am to 5
  
  Jy PT
  , with possible fluctuations based on service needs.
• There may be occasional requirements for compensated overtime, including evenings and weekends.
• You may interact with individuals experiencing trauma or emotional distress. There may be times when individuals have difficulties with…