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Business Management Business Analyst

Head of Customer Experience & Journey Design

Job in Grantham, Lincolnshire, NG31, England, UK
Listing for: PayPlan
Full Time position
Listed on 2026-01-11
Job specializations:
  • Business
    Business Management, Business Analyst
Salary/Wage Range or Industry Benchmark: 70000 - 75000 GBP Yearly GBP 70000.00 75000.00 YEAR
Job Description & How to Apply Below
A customer-focused organization is seeking a Head Of Customer Experience to lead and develop a comprehensive CX strategy. This strategic role involves defining customer journeys, overseeing research and insights, and ensuring optimal experiences across various channels. The ideal candidate will possess proven leadership in CX, a strong understanding of customer behavior, and experience with NPS and CSAT metrics. Join our team and make a meaningful impact in the lives of individuals dealing with financial challenges.

Competitive salary of £70,000 to £75,000 is offered based on experience.
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