Network Administrator

Reports to the Manager, Telecommunications (Telecom). Utilizes in-depth knowledge of network infrastructure to design and support LAN/WAN/RF connectivity solutions for Beacon Health System (BHS) computer system end users. Responsibilities include monitoring all aspects of the network, maintaining network uptime, conducting needs assessments and hardware/software installation/configuration relating to network technologies. Responsibilities also include helping to design future state of network design and support.

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

• Monitors All Aspects Of The Network, Maintains Network Uptime, Monitors LAN/WAN Equipment And Connections And Solves Network-related Issues In a Timely Manner By
• Troubleshooting and resolving any network problems, and providing maintenance for network hardware and software.
• Utilizing appropriate tools to collect data on the status of network hardware and software.
• Facilitating the timely delivery of solutions that meet the end-user department's needs.
• Administering network topology configuration, design, and maintenance.
• Communicating with other Information Systems staff or vendors regarding system upgrades or updates.
• Level I, II, III -- Providing support for the network by being on call 24 hours a day/seven days a week.
• Level II, III -- Configuring and designing wired and wireless networks.
• Level II, III -- Preparing for all aspects of network upgrades, including project planning. Also providing regular updates to the Director as required.
• Level II, III -- Monitoring and configuring remote access for end users and vendors from a network perspective; also monitoring and maintaining security for the LAN/WAN/RF network.
• Level II and III -- Researching new processes and improving current Operations processes and procedures for greater efficiency and increased system uptime.
• Level III -- Coordinating the activities of the other Network Administrators (based on workload and project load) following the priority guidelines established by the Director.

• Level III -- Resolving complex systems problems and leading post-problem reviews. Also, documenting findings and leading improvement initiatives.
• Level III -- Training Level I and Level II Systems Administrators regarding support of the Operations area, customer communications, and developing expertise on more complex, existing and new systems. Also, developing training materials and ongoing procedure documentation.

• Monitoring trends and developments regarding new technology and enhancements; also communicating with the Director about these trends, etc.
• Keeping ahead of network technology changes and helping to design network future state (which includes design and support).
• Attending in-services and Department meetings; also participating in continuing education and attending conferences and other related educational programs.
• Maintaining professional affiliations as appropriate.
• Reading current professional literature and journals.

• Providing excellent customer service at all times. Also communicating with customers and other staff in a courteous, responsive and helpful manner.
• Preparing reports for management on the status and utilization of the network. Also communicating with the Manager, Technical Support regarding any concerns or problems.
• Maintaining records, reports and files as required by departmental policies and procedures.
• Assisting with the care and maintenance of Department facilities, equipment and supplies.
• Working cooperatively with other Department staff on a variety of projects.
• Completing other job-related assignments and special projects as assigned.
• Level I, II, III - Participating in IS process design.
• Level II, III - Utilizing in-depth knowledge of network infrastructure to design and support…