Systems Analyst IV

Overview

Reports to the Application Manager or Director. Responsibilities are the coordination and leadership of assigned computer applications for defined support areas, including specialized applications and areas that are more unique in nature and skillset. This includes project planning, analysis, implementation and support. Performs general consulting and serves as a liaison with all Beacon Health System end-user departments as required. Leads development of solutions requiring analysis and research.

Leads support of existing computer applications/systems, which includes: troubleshooting, training for end-users, conducting quality assurance and maintaining computer system security. Ability to handle the most complex issues. Provides training and acts as a mentor to other Systems Analysts. Perform project management for small to large projects. Utilizes process improvement techniques.

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

• Coordinates responsibilities and projects for defined support areas for computer applications, including project tasks, troubleshooting and documenting problems, and conveying information to the appropriate vendor(s) and/or appropriate Beacon technical staff.
• Manages ongoing support of more than one application/system in accordance with established departmental policies and procedures.
• Leads system tests and analyzing test results.
• Analyzes complex situations or data by reviewing identifiable factors.
• Prepares specifications for new systems, projects or enhancements with end-users and information system staff as necessary. This may require coordination across different groups.
• Manages small to mid-size projects and teams.
• Develops and maintains documentation according to established departmental policies and procedures.
• Follows established standards, methodologies and procedures to ensure quality work product is produced.
• Serves as a liaison and facilitator with Beacon Health end-user departments who utilize software programs by recommending solutions or alternatives to meet end-user department s needs or to help end-users perform their jobs better.
• Facilitates business process redesign and documentation.
• Actively identifies and develops solutions that will meet the end-user department s needs in the most effective and efficient manner.
• Acts as a liaison with and advocate for the end-user department. Facilitates the flow of information between end-user and information systems departments.
• Communicates verbally (by phone and in person), in writing and visually observing keyboard and printed representations of issues or requests.
• Actively performs troubleshooting activities in order to avoid potential problems.
• Initiates, develops and conducts Train the Trainer programs as assigned for end-users in the use of Beacon s new or existing computer systems.

• Provides coaching and mentoring to system analysts on high-complexity support and project implementation issues.
• Mentors others through leading by example and proactively provides specific and relevant feedback.
• Recognizes their influence and uses it to positively affect the performance of the work group.
• Provides differentiated value to customers and peers. Must have support and respect of peers, leadership and customers before being promoted to this level.
• Lead special projects at the direction of an IS Manager, Director or the CIO.

• Has a key role in developing the common vision of the work group. Actively supports organizational change and translates it into work plans.
• Highly productive; consistently produces quality results within established timelines. Initiates activities that go beyond the scope of own job. Conducts quality assurance processes.
• Recognizes the training needs of IS staff, proposes appropriate skill development plans and mentors staff as needed.
• Resolves most customer satisfaction issues in a mutually agreeable way in a courteous, responsive and helpful manner. Refers only the most serious or complex issues to management.
• Establishes and maintains effective working relationships with end-user departments.
• Completes other job-related duties and special projects as directed.

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established time frames.
• Completes annual employee health requirements within established time frames.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required…