Systems Analyst II

Oracle Health Core Application Coordinator

This is an Oracle Health Core position. Preference will be given to applicants with prior ESH or Security experience. Clinical experience in healthcare is a plus. Remote opportunities may be available and can be discussed during the interview process.

Reports to the Application Manager. Responsibilities are the coordination of assigned computer applications for defined support areas. This includes project planning, analysis, implementation and support. Performs general consulting and serves as a liaison with all Beacon Health System end-user departments as required. Leads development of solutions requiring analysis and research. Provides support of existing computer applications/systems, which includes troubleshooting, training for end-users, conducting quality assurance and maintaining computer system security.

Ability to handle complex issues. Provides training to other Systems Analysts. Perform project management for small projects. Utilizes process improvement techniques.

MISSION, VALUES and SERVICE GOALS

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

Responsibilities

• Provides ongoing support to one or more applications/systems in accordance with established departmental policies and procedures.
• Performs system tests and analyzing test results.
• Analyzes moderately complex situations or data by reviewing identifiable factors.
• Prepares specifications for new systems, projects or enhancement with end-users and information system staff as necessary.
• Contributes to projects by determining tasks and priorities necessary to accomplish given objectives.
• Develops and maintains documentation according to established departmental policies and procedures.
• Follows established standards, methodologies and procedure to ensure quality work product is produced.

Serves As a Liaison And Facilitator With Beacon Health End-user Departments Who Utilize Software Programs By Recommending Solutions Or Alternatives To Meet End-user Department's Needs Or To Help End-users Perform Their Jobs Better

• Actively participates in business process redesign and documentation.
• Actively identifies solutions that will meet the end-user department's needs in the most effective and efficient manner.
• Acts as a liaison with and advocate for the end-user department. Provides information between end-user departments and IS.
• Communicates verbally (by phone and in person), in writing and visually observing keyboard and printed representations of issues and requests.
• Actively performs troubleshooting activities in order to avoid potential problems.
• Develops and conducts Train the Trainer programs as assigned for end-users in the use of Beacon's new or existing computer systems.

Provides Leadership To Department And Customers

• Provides coaching and mentoring to system analysts on high-complexity support and project implementation issues. Leads by example.
• Undertaking special projects at the direction of an IS Manager, Director or the CIO.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by

• Actively reinforces the common vision of the work group and openly supports changes within the organization.
• Produces quality results within established timelines. Engages in activities beyond the scope of own job when asked to do so.
• Participates in training, skill development and basic process improvement of IS staff.
• Fields and resolves customer satisfaction issues in a courteous, responsive and helpful manner. Involves senior system analysts or management when appropriate.
• Establishes and maintaining effective working relationships with end-user departments.
• Completes other job-related duties and special projects as directed.

Organizational Responsibilities

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established time frames.
• Completes annual employee health requirements within established time frames.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use…