Helpdesk Analyst

Overview

Our client is seeking Tier 1 Helpdesk Analysts to join their team in support of a Healthcare EMR/Infrastructure project at their Granger, IN location. This is a great opportunity for individuals with a strong customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus but not required. These analysts will serve as the first point of contact for end users, ensuring issues are accurately captured, triaged, and routed to the appropriate resolution teams.

• Provide Tier 1 helpdesk support to end users during the EMR/Infrastructure go-live
• Answer inbound calls and assist users with varying levels of technical knowledge
• Troubleshoot and resolve basic technical issues efficiently
• Accurately document issues and requests within the intake/ticketing system
• Triage and route tickets to the appropriate application, infrastructure, or technical support teams
• Coordinate closely with onsite internal support staff to facilitate timely issue resolution

• Previous Helpdesk experience at a Tier 1 level support
• Excellent customer service and communication skills
• Strong troubleshooting and problem-solving abilities
• Comfortable working 12-hour shifts in an onsite go-live environment
• Healthcare IT or hospital experience is a strong plus, but not mandatory

• This role is fully onsite in Granger, IN
• This is an intake, triage, and coordination role; analysts are not expected to resolve complex technical issues

Contract Duration: 2 weeks, with possibility for extension

Shift: 24/7 support need (day and night shifts), 12 hour shifts

Location:

Granger, IN - Onsite

Seniority level:
Entry level

Employment type:

Contract

Job function:
Consulting

Industries:
Hospitals and Health Care and IT Services and IT Consulting

Referrals increase your chances of interviewing at Medasource by 2x

• Medical insurance
• Vision insurance
• 401(k)