Service Coordinator

Overview

It’s not about what you know. It’s who you are. As a Service Coordinator you’ll be doing one of the most important jobs in our business looking after our customers. Primarily working on the hire desk, you will be tasked with supporting the rental desk operation by providing an effective and efficient office administration service that complies with company policies.

You will be providing administrative support to the business by undertaking a wide range of activities involving the maintenance of key business systems and processes. In the varied role you will be responsible for -

• Communicating with customers on the telephone or via email in regards to breakdowns
• Control of customer repair administration
• Collating breakdown information
• Transport coordination
• Observation and tagging or returned equipment
• Raising purchase orders for the Workshop/Office
• Assisting with the Hire Desk administration

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

You’ll be joining a highly successful FTSE
100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.