Customer Account Manager - Farmers Insurance

Customer Account Manager | Farmers Insurance

Ready to advance your career with a company that values strong client relationships and service excellence? Farmers Insurance is searching for a dedicated and customer-oriented Customer Account Manager to support our top-rated agency.

In this position, you’ll serve as the primary point of contact for existing clients, ensuring their insurance needs are handled with care, precision, and proactive support. If you are passionate about assisting others, resolving issues, and building lasting connections, this role could be the perfect fit for you.

At Farmers Insurance, we are dedicated to protecting what matters most to our clients—while helping our team members reach their own full potential. Our culture is supportive, collaborative, and focused on growth, expertise, and initiative. As a member of our team, you’ll benefit from professional development, mentorship, and opportunities to grow your skillset and career.

As a Customer Account Manager, you will:

• Build strong relationships with existing clients through attentive, consistent service

• Support customers with policy updates, billing questions, claims assistance, and coverage reviews

• Perform regular outreach to ensure client satisfaction and retention

• Identify opportunities to offer additional coverage to best serve each client

• Clearly explain insurance products while adhering to industry compliance standards

• Manage client interactions and follow-ups using CRM systems, ensuring thorough documentation

• Work closely with other team members to accomplish agency goals and provide a seamless client experience

The ideal candidate is passionate about helping others and committed to delivering excellent client service.

Preferred

Skills & Experience:

• 1+ year of customer service, account management, or insurance experience

• Exceptional verbal and written communication skills

• Strong problem-solving skills and attention to detail

• Friendly, positive attitude with a professional approach

• Proven ability to prioritize responsibilities and manage time efficiently

• Property & Casualty and/or Life & Health licenses (preferred or willingness to obtain)

• Bilingual abilities are a plus

As a Customer Account Manager, you’ll enjoy:

• Competitive base salary with performance incentives

• Paid training and ongoing education opportunities

• Opportunities for advancement within the agency

• Flexible scheduling options, including potential hybrid arrangements

• Supportive, team-oriented culture that rewards results and relationships

• Paid time off, holidays, and employee recognition programs

• The support of a trusted, nationally recognized insurance brand

Becoming a Customer Account Manager at our Farmers Insurance agency is more than just a job—it’s a chance to empower and protect the people we serve every day. If you’re ready to make a difference and grow your career in the process, we encourage you to apply.

Apply today and discover your next career step with Farmers Insurance.