Healthcare Implementation Engineer – Diagnostic Solutions

Title:

Healthcare Implementation Engineer – Diagnostic Solutions

Duration: 18 Months Contract

We’re hiring 2 Healthcare Implementation Engineers to support diagnostic healthcare software implementations in customer environments. In this role, you’ll lead installations, troubleshoot complex technical issues, and serve as a subject matter expert for healthcare application solutions in critical patient care settings.

If you thrive in fast-paced healthcare IT environments and enjoy solving challenging technical problems with real-world impact, this opportunity is for you.

This role is based in Ontario, Canada
. Travel may be required on an infrequent basis. Availability for 24x7x365 staffing assignments is required.

• Bachelor’s degree in IT, Computer Science, or related discipline (or equivalent experience)
• 3+ years of experience in a Tier II/III technical or application support environment
• Experience supporting end users, IT staff, or administrative staff with software and/or hardware issues in Windows environments
• Strong troubleshooting experience with the Windows stack (Windows, IIS, SQL, ASP.NET, Active Directory)
• Experience installing, configuring, and testing software in production environments
• Ability to analyze log files, monitor alerts, and troubleshoot complex system/application issues
• Strong documentation and communication skills

• Ability to write and execute basic SQL queries (SELECT, DELETE, UPDATE)
• Ability to analyze network traffic to diagnose performance and stability issues
• Experience implementing or supporting RIS (Radiology Information Systems), PACS, or Diagnostic Imaging Workflow Management solutions
• Knowledge of HL7 and/or DICOM

• Install, configure, and test healthcare software applications and supporting technologies
• Conduct planning, installation, configuration, and validation of application solutions on customer on-premise servers and workstations
• Collaborate closely with project managers and project teams to ensure successful implementation
• Research, analyze, and resolve complex technical and operational issues in healthcare production environments
• Perform detailed log analysis, workflow configuration adjustments, and system monitoring
• Provide advanced technical support via phone, email, and chat
• Lead customer conference calls to resolve critical account issues
• Reproduce and document issues in test/lab environments for remediation and validation
• Develop workarounds when necessary to minimize operational disruption
• Maintain high-quality documentation and contribute to knowledge sharing and team mentoring
• Meet project deadlines and manage competing priorities effectively

This role may not be the right fit if you:

• Have less than 3 years of Tier II/III technical support experience
• Do not have hands‑on experience with the Windows stack (IIS, SQL, ASP.NET, AD)
• Are uncomfortable working in healthcare or critical patient care environments
• Cannot support occasional travel or 24/7 availability requirements

• Do you have 3+ years of Tier II/III technical support experience?
• What experience do you have with Windows, IIS, SQL, ASP.NET, and Active Directory?
• Have you worked with RIS, PACS, HL7, or DICOM technologies?
• Are you comfortable with 24/7 support availability and occasional travel?