Technical Operations Manager

Location

Canada

Full time

Remote

Engineering

Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem.

Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, Soft Bank, and the Seven Seven Six Fund. The Quicknode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily.

We are a global remote company with an HQ in Miami, Florida.

Lead the people who make mainnet boring. You'll own a team of 5–10 Technical Operations Engineers (M3), set the bar for 99.99%+ uptime, and drive the operational excellence that lets us ship chains fast and keep them running. You run point on SEV-0/1 escalations, translate org priorities into quarterly goals, and build a team culture where engineers grow, toil shrinks, and incidents don't repeat.

• People leadership: 3+ years (M3) or 5+ years (M4) managing SRE/Dev Ops/Tech Ops teams; you run effective 1:1s, grow careers, and keep on-call humane.
• Technical credibility: hands‑on background in Linux, Kubernetes, cloud (AWS/GCP/OCI/Azure), and observability (Prometheus/Grafana/Datadog). You can still read a flame graph.
• Incident command: you've led SEV-0/1 responses, written RCAs that drove real fixes, and built processes that lower MTTR.
• Operational rigor: SLO/SLA ownership, on‑call scheduling, workload distribution—teams you run hit targets without burning out.
• Cross‑functional fluency: you partner with Product, Engineering, Security, and Support; you represent Tech Ops in customer escalations and audits.
• Communication: you articulate complex failures simply—to engineers, execs, and customers.

• Own team delivery: set quarterly goals, run sprints, ship infra projects and upgrades on time.
• Drive reliability: maintain SLAs/SLOs, reduce incident recurrence, and keep the platform %+.
• Lead escalations: coordinate SEV-0/1 response, stakeholder comms, post‑mortems, and corrective actions.
• Grow the team: hire, mentor, run performance reviews, and build a culture of accountability and continuous improvement.
• Reduce toil: champion automation initiatives that free engineers for higher‑leverage work.
• Coordinate cross-functionally: align with Product, Engineering, Security, and Support on priorities and rapid issue resolution.

• Leverage: multiply impact through a high-caliber team shipping real infrastructure at scale.
• Ownership: you set the strategy, run the incidents, and see the results in production metrics.
• Growth: deep exposure to blockchain protocol operations while leveling up distributed‑systems leadership.
• Remote‑first: async culture, follow‑the‑sun coverage, sustainable on-call.
• Compensation: region‑aligned, bonus‑eligible, transparent from the start.

• Teams you've led hit reliability targets and kept attrition low.
• Post‑mortems you wrote drove systemic fixes, not blame.
• You've scaled a team through a growth phase—hiring, onboarding, leveling.
• You balance technical depth with people leadership; engineers trust your judgment.
• You simplify processes and reduce toil; your teams ship faster over time.
• Prior blockchain/Web3 infrastructure experience (not required, but we'll notice).
• Community leadership: conference talks, published writing, open‑source contributions.

Steps may vary slightly by region/level; we keep it lean.

International ranges, in local currency, will be discussed during…