Patient Care Coordinator

About us:

South 40 Dental has been serving Grande Prairie and the surrounding communities for many years.

Our practice is committed to providing each of our patients with personalized dental care and maintains quality dental services every patient deserves. We offer comprehensive dental services to suit the unique needs of all our patients. From services ranging from implants, braces, Invisalign®, TMJ treatment, mouth guards, root canals to dental check-ups.

At South 40 Dental, we are committed to staying at the cutting edge of dental technology while effectively providing quality care. We utilize Panorex, Electric handpiece, Intraoral cameras, CBCT X-rays, Sirona CEREC – same-day crowns, iTero Element Invisalign Scanner, and laser technology to support varying treatment plans.

We pride ourselves on providing quality dental care and 4.9 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

Part‑time hours until February, transitioning into full‑time hours by the end of February.

• Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with us
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short‑term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry‑leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work‑life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

• Minimum 1 year of Administrator experience
• Clinical background considered an asset
• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at . Reasonable accommodations will be determined on a case‑by‑case basis and your request will be responded to as soon as possible.