Teller, Customer Service​/HelpDesk

Overview

Grand Rapids State Bank is accepting applications for full and part-time teller positions. Previous teller or cash handling experience preferred. Candidates must have strong customer service skills. Pay Range: $16.00 - $20.00 per hour, depending upon experience. Benefits include:
Health, dental, vision & life insurance, long & short-term disability, 401(k), paid holidays and paid time off.

• Process transactions for customers.
• Evaluate customer needs and process transactions accurately, promptly and courteously.
• Verify all cash that is received, exchanged or disbursed.
• Verify identity of all customers before providing account or balance information or disbursing cash.
• Maintain accurate customer records.
• Process night and drop-off deposits.
• Thoroughly understand and adhere to customer service expectations.
• Process monetary and non-monetary transactions on customer accounts, including loans, checking and savings accounts and certificates of deposit.
• Operate and balance coin machine; seek opportunities to provide additional bank services to all customers.
• Develop professional and friendly relationships with customers.
• Initiate sales or referrals by identifying customer needs and recommending appropriate products and services.
• Learn bank products and services to properly direct customers to the appropriate department or bank representative.
• Provide customers with updated information and/or brochures.
• Refer an average of at least six customers per month to other departments for services and products.
• Maintain cash drawer following bank policy; balance drawer regularly and show all work on tape.
• Conduct end-of-day balancing of cash drawer to ensure accuracy of all transactions.
• Verify all cash bought from or sold to vault; maintain adequate cash and coin supply.
• Investigate and resolve drawer shortages or outages.
• Close and balance vault at night.
• Perform other duties as directed by management.
• Balance vendor and tipping fees; provide assistance to new tellers with questions; service ATMs.

Previous teller or cash handling experience preferred.

01/31/2026

Interested candidates may apply online at