Shipping and Receiving Coordinator

The Shipping & Receiving Coordinator is responsible for the coordination and documentation of all incoming and outgoing shipments. This individual supports the maintenance, accuracy, and proactive planning of all customer shipments and deliveries.

• Manage all customer interactions during pick-up and drop-off of equipment at Grand Rapids headquarters
• General receiving of all incoming shipments and freight
• Receipt of all customer equipment into our work order management system
• Place all received customer equipment into the correct lab for calibration or repair
• Shipping out of completed product and other general shipping requirements
• End of day shipping report via UPS World Ship

Shipping and Receiving:

• Serve as main point of contact for all shipping and receiving functions and provide excellent customer service to internal and external customers
  • Greet and provide assistance with all customer pick-up/drop off’s at GRM headquarters
  • Answer any customer questions related to shipping/receiving
  • Serve internal customers by providing prompt assistance and reliable logistics information to all departments
• Inspect and receive all new and customer owned equipment including logging data into computer system plus notifying appropriate team members
  • Note any damages or discrepancies in recordkeeping system
  • Stage according to designated department/location
• Facilitate equipment flow through GR headquarters by distributing to appropriate departments
  • For customer equipment that has been completed in-house, after notification, pick up and prepare equipment for outgoing shipment
• Pack all outgoing shipment securely to minimize potential damages
  • Maintain inventory for packing as well as keeping the shop clean and orderly
• Prepare transportation bills, packaging slips, and any other necessary documentation required for shipments; contacts various shipping partners to coordinate pickups as needed
  • Record all shipment data, such as weight, sizes, charges, etc. for recordkeeping purposes
• Prepare for daily pick-up/drop-off times via UPS and work to coordinate daily shipping/receiving workflow around these to optimize shipping times

• Answer phones and general customer support
• Assist technicians with questions related to inventory, parts, and other logistics issues
• Complete inventory validation / cycle counts as needed
• Other tasks and projects as assigned

• High School Diploma or GED required
• Valid Driver’s License and satisfactory driving record
• This role requires a high level of comfort learning and using multiple software systems
• Ability to lift, push, and pull up to 50lbs independently and repetitively throughout the day
• Ability/certification to operate a forklift or willing to learn and obtain certification
• Excellent written and verbal communication skills
• Top notch computer skills especially with Microsoft Suite

• Accurate equipment intake and documentation
• On-time shipments
• Smooth coordination with sales and service teams

Grand Rapids Metrology is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, or other protected classes