Customer Care Coordinator - Dispatch - 3rd Shift

Customer Care Coordinator - Dispatch - Full Time 3rd Shift

Join to apply for the Customer Care Coordinator - Dispatch - Full Time 3rd Shift role at Hope Network.

Over 2,800 compassionate professionals serve individuals across 125+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands‑on care or essential behind‑the‑scenes support, every team member contributes to a greater purpose: transforming lives.

▶️ Watch how we create comebacks.

• Medical, Vision, & Dental Care
• 403(b) Retirement Plan
• Paid Time Off
• Educational Reimbursement
• Career‑Pathing
• Paid Training
• Employee Referral Bonus

• Act as a liaison between drivers and those that are scheduling rides.
• Keep record of driver attendance and tardies on the log central sheet.
• Provide resources to chauffeurs to fulfill their job requirements, including keys, vehicle, manifest, forms and instructions.
• Create assigned route schedules to achieve 100% on‑time transport of passengers.
• Communicate via two‑way radio or cell phone (tablet) any cancellations or changes to drivers while on the road.
• Answer and direct phone calls to appropriate staff or complete tasks requested of callers.
• Assist drivers with emergencies by determining the best course of action, sending additional staff or emergency units, and ensuring timely communication with the appropriate persons.

• Minimum education:
  
  High school diploma or GED.
• Minimum 6 months prior work experience in a customer service position.
• Prior work experience in transportation services, as either a chauffeur or dispatcher working with senior citizens and/or disabled individuals preferred.
• Valid driver’s license and acceptable driving record in accordance with Hope Network’s policies.
• Must have, or obtain within 3 months of hire, a chauffeur’s license.
• Ability to use a variety of office equipment, including a multi‑line phone system, copiers, fax machines, two‑way radios and tablets.

Our strength lies in our diversity
—empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

Entry level