Kid's Stuff Manager

Overview

About The Company
MVP Sports Clubs is a sports facility management company with 5 facilities in West Michigan. We provide corporate service support in finance, marketing/communications, information systems, human resources, property management and operational development including sales, fitness, and operations. MVP Sports Clubs represents quality and success in health and recreation in all facets of the community. We are a company passionate about fitness and wellness and we believe that healthy communities change lives.

At MVP Sports Clubs, we are built around our values of professionalism, friendliness, efficiency, cleanliness, and teamwork. We strive to create a welcoming, engaging, and fun environment for team members and provide a full range of benefits.

The Kids Stuff Manager is responsible for day-to-day operations and planning of the childcare and camp programs. You will develop and coordinate all Kids Stuff team members, including coordinating, scheduling, and training a highly effective team. Ensure proper safety procedures for children and babies are in place. This position is a part of the Kids Stuff Department reporting to the Club Director.

• Know, understand, and exemplify the MVP Sports Clubs Values and Service Standards.
• Ensure that all team members know, understand, and exemplify the MVP Sports Clubs Values and Service Standards.
• Perform all team member appraisals in a timely and efficient manner.
• Maintain a quality Kid's Stuff team by interviewing, hiring, training/orienting, evaluating, coaching, and disciplining as needed; maintain payroll records, timekeeping, and employee paperwork.
• Schedule Kids Stuff floor staff, camp counselors, and program leaders to provide appropriate coverage per staffing policy.
• Work a minimum of 50% of the time on the Kid’s Stuff floor.
• Vary weekly work schedule to be available to staff working different times of day and be present for times of high customer traffic; may include opening, closing, and/or weekends.
• Perform Manager on Duty shift as assigned by Club Director.
• Develop, plan, and maintain documentation to ensure risk management and safety in the childcare area.
• Responsible for overall delivery and communication to the members regarding the childcare.
• Keep all playrooms and spaces neat and safe for children.
• Monitor and enforce sign-in and sign-out procedures for all children.
• Work with the Director to ensure childcare information is released through proper verbal/written communication.
• Assist in presentations to the community by promoting the childcare component of the facility.
• Contact new members regarding childcare opportunities at Kid’s Stuff.
• Establish a birthday party product and sell to members and non-members.
• Plan and coordinate Kids Stuff programming including Friday Fitness Funshop, Kids Night Out, and seasonal & summer camps with help from applicable staff.
• Effectively communicate with Member Services regarding changes related to Kids Stuff programming.
• Communicate with members and guests by responding to emails and voicemails within 24 hours.
• Assist with customer program enrollments by helping participants sign up in house or online; work with instructors to assign enrollees to classes based on abilities; follow up with customers after meetings and suggest next steps.
• Achieve monthly net revenue goals as established by MVP Sports Club budget.
• Adhere to all MVP Sports Clubs policies including departmental SOPs.
• Lead regular Service Game training sessions as directed by supervisor.
• Maintain a neat and professional personal appearance with MVP Sports Clubs uniform and name badge.
• Other duties as assigned.

• Bachelor’s degree in a related field strongly preferred.
• Minimum of two (2) years of experience in childcare development with at least 1 year of supervisory responsibilities.
• First Aid/ CPR Training. If hired without CPR or First Aid certifications, in-house training will be provided to obtain these.
• Strong communication and leadership skills to supervise and motivate a team.
• Customer service skills to supervise and motivate a team and handle challenging situations.
• Excellent organizational skills.
• Physical ability: lift/carry, stand, and perform required tasks; see, hear, and speak sufficiently to perform duties and maintain safety.