Field Service Technician

Full-Time | Travel-Based | Hands-On Technology Role

Love working with cutting-edge equipment? Enjoy travel, problem-solving, and being the go-to expert? We will train.

Instro Tek is looking for a Field Service Technician to install, service, and support industry-leading testing equipment used in construction materials and quality assurance.

This is a highly visible, customer-facing role for someone who enjoys working independently, solving technical challenges, and making a real impact in the field. Expect ~80% travel, exciting job sites, and continuous learning in a fast-growing company.

• Install, calibrate, troubleshoot, and repair Instro Tek testing instruments
• Perform on-site and remote service visits at customer facilities
• Train customers on proper equipment operation and maintenance
• Serve as the primary technical contact for assigned customers
• Document service activities, maintenance logs, and communications
• Maintain tools, test equipment, and spare parts inventory
• Follow all safety and environmental regulations in the field
• Collaborate with engineering and quality teams to resolve complex issues
• Share field feedback to support product improvements
• Take on additional responsibilities as needed

• Strong mechanical and electrical troubleshooting skills
• Excellent customer service and communication skills
• Experience with laboratory or field testing equipment (construction materials testing preferred)
• Proficiency with diagnostic and calibration tools preferred
• Ability to work independently with minimal supervision
• Comfortable using Microsoft Office and CRM/service software
• Valid driver’s license and willingness to travel regionally

• Associate degree or technical training in electronics, electrical, or mechanical engineering (or related field)
• Minimum 2 years of field service or technical support experience
• Ability to read schematics, technical manuals, and safety documentation is a plus

• Frequent travel (approx. 75%), including overnight stays
• Ability to lift and carry 50+ lbs regularly
• Standing, walking, bending, kneeling, and occasional climbing
• Comfortable working in materials labs with asphalt, concrete, and soil
• Exposure to outdoor conditions, dust, noise, and moving mechanical parts
• Good vision, including close, color, and depth perception
• Laboratory facilities contain minor, fully shielded radiation sources used strictly for materials testing
• All areas are monitored and controlled under strict safety protocols
• Exposure risk is minimal and well below occupational safety thresholds

We don’t just offer a job — we offer a career path.

Full Benefits Package Includes:

• Life Insurance
• Short- & Long-Term Disability
• 401(k)
• Paid Maternity & Paternity Leave
• Generous Paid Time Off

Plus continuous training, competitive compensation, and real growth opportunities in a rapidly expanding company.

Instro Tek, Inc. is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.