Field Service Technician

Location: Grand Rapids, MI (Onsite Preferred)
Department: Technical Services
Reports To: Service Manager
Schedule: Monday–Thursday travel, Fridays possible; 90-95% Travel
Compensation: $22-26/hr base, (Estimated total may reach 70-90k annually with incentives)

Redstamp RSI is hiring a Field Service Technician to install, troubleshoot, and support electromechanical systems at customer sites across the U.S. This is a travel-intensive role for hands-on professionals who enjoy working independently, solving problems in the field, and representing a high-quality brand in real time.

Our service techs are the face of Redstamp on the customer floor—installing new lines, diagnosing complex issues, and supporting clients in fast-paced warehousing and compliance-driven environments. The ideal candidate is mechanically inclined, tech-savvy, and thrives on variety, autonomy, and learning.

Processes:

• Install and commission new stamp-applicator and vision-inspection systems
• Diagnose and repair mechanical, electrical (120/240 V AC & low-voltage DC), and pneumatic issues
• Interface with PLCs, sensors, motors, barcode or vision-based systems
• Write trip reports, recommend parts, and log service updates
• Walk customers through emergency troubleshooting via remote support (on-call paid rotation)
• Identify recurring failures and relay improvement ideas to Engineering
• Manage travel, expenses, and maintain DOT-compliant time logs

Technical:

• Hands-on electrical and mechanical troubleshooting skills
• Familiarity with multimeters, basic wiring, and diagnostic tools
• Strong communication and professionalism in customer-facing environments
• Basic familiarity with PC-based systems or a willingness to learn

Preferred Qualifications:

• 2+ years in field service, maintenance, automotive, or hands-on technical trades
• Exposure to PLCs, sensors, barcode or vision systems (e.g., Cognex, Keyence)
• Previous experience in high-travel roles or military technical service
• Ability to lift 50 lbs and stand for 8–10 hour shifts
• Valid driver’s license and passport eligibility
• Paid hourly “hotel-to-hotel” including travel and flight time
• Per diem: $40/day travel, $55/day fieldwork + hotel loyalty bonus ($20/night)
• Optional on-call pay for remote troubleshooting calls
• All tools, credit card, phone, and travel arrangements provided
• Earn and keep all airline, hotel, and rental car points
• Strong potential for promotion to Senior Tech, Regional Lead, or Engineering roles