Technical Inside Sales Representative - Merlo Energy

Technical Inside Sales Representative - Merlo Energy page is loaded## Technical Inside Sales Representative - Merlo Energy locations:
Grand Rapids, MItime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R-100366
** About The Kendall Group
** The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years.

At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role

Summary:

Reporting to the Division Manager, the Technical Inside Sales Representative shall have a clear understanding of the components of the products and the ability to demonstrate how they work. Responsibilities will include understanding the customers’ application and recommending products and solutions for their needs. The person in this role should be knowledgeable about our competing products and should have the ability to break down technical terminology to non-technical clients.

To be a successful Technical Inside Sales Representative, you should be able to develop an excellent rapport with existing customers, source new clients, and work closely with our vendors.
** Exciting work you will do:
** The essential duties and responsibilities of the Technical Inside Sales Representative position will consist of, but are not limited to, the following:
* Maintain a positive, empathetic, and professional attitude toward customers
* Respond promptly to customer inquiries
* Communicate with customers and vendors through various channels
* Understand the technical needs of the customer and suggesting appropriate products and services
* Explain complex technical information to customers in a way that is easily understandable
* Follow up with customers and resolve any issues that may arise
* Engage in product training and development of new and existing team members
* Understand P& ; and specifications
* Product line champion for assigned products
* Stay current on new and evolving product offerings; utilize knowledge in selling activities
* Manage vendor relationships and maintain our internal database with pricing and sales information
* Keep customers and colleagues informed about new technological products
* Compile proposals and reports related to technical products
* Update records of customer communication and contact information
* Process orders, quotes, and requests
* Communicate and coordinate with colleagues, as necessary
* Make outbound calls to potential customers and follow up on quotes and leads
* Understand customers’ needs and identifying sales opportunities
* Answer customers’ questions and send additional information
* Maintain a database of current and potential customers
* Upsell products and services
* Close sales and achieving sales targets
* Occasional travel to branches or to business-related functions such as training or seminars
* Perform other duties and projects as assigned
** Competencies you possess:
*** Service Excellence
* Results, Action Oriented
* Accountability and Responsibility
* Understanding Others, Listening
* Problem Solving
* Teamwork and collaboration
* Priority Setting
*
* What you’ll need:

**
* *
* Work Experience:

** 3 years of industrial sales or customer service experience
* *
* Education:

** Bachelor’s or technical certification or equivalent work experience
* ** Analytical/Computer

Skills:

** Proficiency in Microsoft Office; ability to read, analyze and interpret technical documents and bid specifications
* ** Organization

Skills:

** Highly…