Call Center Representative Entry Level 63K Job Grand Rapids area,Michigan USA,Sales

Ready to take your career to the next level? Join a trusted, recognized leader in the insurance industry. As a licensed agent, you’ll step into a role with immediate earning potential—starting at $18.00/hr base pay plus monthly commissions, with top performers reaching $63,000+ in their first year and unlimited growth beyond that.

You’ll handle inbound calls
, guiding clients through plan options and helping them choose coverage that fits their needs. We offer professional development
, clear advancement opportunities, and the backing of a brand known for stability, integrity, and-cache? success.

Licensed Inbound Insurance Sales Representative - Property and Casualty personal lines

Inbound Sales Consultant

Location: Grand Rapids - Caledonia, MI 49316

Hybrid: This position is hybrid, 3 days onsite required weekly after training.

Pay: $63,000 average yearly earnings (uncapped earnings). Top performers earn $100,000+ yearly. Starting base pay is $18.00 per hour. Commission is monthly.

Type: Direct Hire

Schedule: Will be assigned a 40 hour work week after training proverbial open sturdy department hoursormal. M-F or Tues-Sat, 7:00am – 9:00pm CST / 8:00am to 10:00pm EST.

Training schedule: M-F, 9:30am – 6:00pm CST / 10:30am – 7:00pm EST for approx. 9 weeks.

Career Outlook: Earn 6-figures! 401k with 4% match, HAS, medical, dental, vision, tuition reimbursement with approval, commuter benefits, recognition programs, community activities, parental leave, and more! Room to grow into senior roles, retention, leadership, and other roles.

Start Date: March 2026

Job description

Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies; occasionally perform outbound follow-up calls.

Lead Sources: Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. More challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates.

Deliver exceptional customer service by educating customers on coverage options and costs, ensuring they select the most appropriate plan.

Identify cross-sell and upsell opportunities by qualifying customers for additional products and services.

Navigate multiple computer systems efficiently while maintaining a seamless and professional interaction with customers.

What does success look like? You will be evaluated based on the following key performance indicators (KPIs):

Number of policies converted – Successfully binding new insurance policies.
Total premium converted – The dollar amount of premium generated from sales.
Unplanned shrink – Minimizing time away from taking calls to ensure productivity.
Cross-sell performance – Ability to identify and sell additional products to existing customers.

Ramp up period: First month: 70% of goals
Three months: 90% of goals
Six months:
Meeting or exceeding targets

Nice to have

Bachelor’s Degree
P&C License
Salesforce

Requirements

Must have (1)+ years of sales experience in retail, hospitality, other industries.
Must have an active P&C license in MI
Must be tech savvy and adaptable, must be able to learn and navigate CRMs and multiple screens/software systems.
Must have professional verbal and written communication skills with strong sales acumen.
High school diploma or equivalent
Background check required
Education verification required

Compensation: $63,000 per year

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