Product Specialist

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you ll have opportunities to learn and grow while being coached and mentored along the way. We re that company where people stay! We re proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years.

At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you ll work alongside incredible people who care about your success.

Role

Summary:

Reporting to the Sales Manager, the Product Specialist is a key member of the Galloup Sales team. The person in this role is responsible for establishing and nurturing relationships with various customers, engineers, and end users in concert with outside sales personnel and our principals and vendors. This role involves promoting products and/or services, understanding client needs, and collaborating with internal teams to meet customers’ requirements and sales targets.

The essential duties and responsibilities of the Product Specialist will consist of, but are not limited to, the following:

• Develop and implement sales strategies in collaboration with Account Managers to support field activities and drive growth in the assigned territory
• Analyze field activities, identify areas for improvement, and implement changes to enhance productivity and efficiency
• Proactively seek out new prospects to expand the customer base and maximize sales opportunities within the assigned area
• Build and maintain customer relationships
• Resolve customer issues through multiple communication modalities, including in-person field visits, phone calls, and email
• Collaborate with Sales Team and vendors to support customer needs
• Support Account Managers on assigned product application, pricing and troubleshooting
• Generate profitable orders and meet or exceed the annual sales targets
• Establish a relationship of trust and confidence between Galloup, manufacturers, and customers
• Ensure that field activities, such as customer visits and walk-about surveys, are properly planned, organized, and executed to achieve maximum productivity and effectiveness
• Monitor all quotations generated, ensure that they are professionally followed-up to maximize sales
• Analyze reasons for unconverted quotations and recommend necessary changes to improve the conversion rate of future quotations into orders
• Develop a comprehensive understanding of the allocated customer base and stay informed about market activities and competitor actions within the segment. Continuously enhance your skills and knowledge through company-sponsored training programs and self-study to uphold a high standard of product expertise and sales techniques
• Utilize acquired knowledge to create technical proposals, emphasizing benefits and improvements to plant efficiency for customers and prospects
• Perform other duties as assigned

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Understanding Others, Listening
• Teamwork and collaboration
• Priority Setting
• Problem Solving
• Time management

• Experience:
  
  3 years’ technical sales experience in a related field
• Education:
  
  High School diploma or GED
• Analytics/Computer
  
  Skills:
  
  Experience working with MS Office, especially Excel; mechanical aptitude; technical knowledge of institutional systems and applications
• Organization
  
  Skills:
  
  Highly organized and detail-oriented
• Cross-functional skills:
  Ability to work well cross-functionally; provide excellent internal and external customer service;
  Excellent presentation skills
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills; strong negotiating and…