General Manager

Since its founding in 1937, Krispy Kreme has remained focused on creating fresh doughnuts with our original recipe. Our iconic Hot Light lets customers know when doughnuts are being made so they can enjoy them hot, straight off the line.

• Act as a role model for customer‑first behaviors according to company standards.
• Build and coach a team of customer‑focused employees, managing performance and fostering development.
• Ensure all products meet Krispy Kreme quality standards, guaranteeing customer satisfaction.
• Maintain the store’s physical property, ensuring it is in good working condition.
• Direct and manage store sales efforts, including Hot Light times, retail sales, fundraising, and suggestive selling.
• Achieve business plan objectives and profitability in line with the store operating plan and established financial goals.
• Demonstrate safety consciousness and promote a safe store environment.
• Maintain high levels of store sanitation and cleanliness.
• Implement procedures to maximize efficiencies and control variances in daily production and overall store performance.
• Schedule production to meet customer demands while minimizing labor hours.
• Interface with corporate office personnel in a timely manner as needed.

• 4+ years of experience in QSR or retail environment in a management capacity.
• At least 21 years of age, with a high school diploma or GED.
• Ability to work required schedules, including holidays and weekends.
• Effective written and verbal communication skills.
• Commitment to fostering an equitable, unbiased culture where employees are empowered.
• Travel requirements: 0–10%.
• Authorized to work in the U.S. without sponsorship.

• Exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
• Exposure to internal and external environmental conditions (fluctuating temperatures, noise levels, allergens).
• Adherence to dress code policy applicable to the role.
• Exposure to production and processing area noise.
• Reasonable accommodations may be made for individuals with disabilities.

• Weekly Pay
• Career opportunities – we are growing!
• Comprehensive benefits: medical, vision, and dental insurance
• Employee discount program
• 401K plan
• PTO
• Company events
• Education reimbursement
• Adoption assistance
• Life insurance
• FSA/HSA plans
• Pet insurance

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of ethnicity, national origin, race, age, sex, gender, intersex, veteran status, sexual orientation, disability, and religious or philosophical beliefs. We strive for an inclusive culture that allows every employee to bring their authentic self to work.

Headquartered in Charlotte, N.C., Krispy Kreme is an internationally recognized brand known for its Original Glazed® doughnut. We operate more than 35 countries with over 14,000 fresh points of access, including retail shops, partnerships with leading retailers, and an expanding e‑commerce and delivery business.

Location: Grand Rapids, MI