Assistant Manager

Assistant Manager (White House Black Market)

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

Location:

3195 28th St, Suite Q103, Grand Rapids, MI

The Assistant Store Manager supports the Store Manager in promoting a customer- and product-focused sales culture, ensuring a great customer experience and maximum profitability.

• Analyze sales reports and KPIs to determine the needs of the business; in partnership with the Store Manager, execute in-store business and sales strategies.
• Establish and communicate clear expectations, holding the store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Control payroll and supply budget.
• Perform and oversee basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, payroll accuracy documents, and merchandise flow processes.
• Conduct all financial activities effectively and in accordance with policy, including cash handling, price changes, and merchandise handling; ensure all register transactions are completed accurately.
• Ensure compliance with all applicable laws, loss prevention policies, operating procedures and controls; conduct associate training to reinforce proper controls.
• Administer all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Ensure visual presentation, organization, and facility maintenance are representative of the Brand.
• Develop a high performance culture, motivating sales team to meet assigned sales and productivity goals.
• Train and coach the selling team to ensure fluent product knowledge online and in store.
• Train, coach and assist with locate fulfillment and selling.

• Motivate and inspire store team, developing a shared vision while modeling core values.
• Promote an inclusive, collaborative approach to problem solving.
• Communicate with store teams and Store Manager to effectively lead positive change.
• Seek personal developmental opportunities and readily solicit feedback to build leadership skill set.

• Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Model sales expectations by utilizing techniques and communicating product knowledge to customers; recommend merchandise selections or help locate or obtain merchandise based on customer needs and desires.
• Ensure prompt resolution of customer concerns.
• Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Ensure team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign‑up.

• Assist in recruiting, hiring and developing a high performing team.
• Support, implement, and provide follow‑up for all training programs, seminars, etc.
• Assess and coach store team on performance.
• In partnership with the SM, resolve human resources issues in a timely and effective manner.
• Drive associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensure that store team adheres to all employment practices and policies.

Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand.

• High school diploma or equivalent.
• 2+ years of retail management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal, and written skills.
• Able to learn or adapt to technology provided by the company.
• Proven excellent customer service skills with a statistical track record in all areas of sales and leadership.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Strong leadership qualities, training and team building skills.
• Knowledge of administrative aspects of store operations.
• Able to communicate with customers and staff.
• Regu…