Seasonal Food & Beverage - Supervisor

Overview

The Food & Beverage Supervisor is responsible for the daily supervision and hands-on support of our 8 food & beverage venues. From jumping on the grill during a lunch rush to delivering products and replenishing stock, every day is different. Supervisors ensure daily operations go off without a hitch by performing venue rounds and problem solving in the moment to fill gaps where needed.

You will serve at the heart of the food service operation by providing support, training, guidance, and being a main point of communication for our team.

Job Summary has been consolidated for clarity above.

Pay rate: Starting at $15.50 per hour

• Zoo Membership – during employment ($135 Value)
• Free Bus Passes
• Scholarship Opportunities
• Free Lunches ($50 Value)
• Incentive Opportunities for Close Encounters and Behind-The-Scenes Tours
• Penguin feeding, Brown Bear encounter and more!
• Tickets to Special Events
• Lanterns Festival and More!
• Reward-Based Incentives
• Free food, discounts at the retail store, zip line, rope course, and camel rides!
• Flexible Scheduling (Student & Retiree Friendly)
• Personal & Professional Development Opportunities
• Serv Safe and TAM Certification
• Easy Application!

• Ensure food service venues are operating according to standards, including opening and closing venues on time, labor control, and control over cost of goods sold.
• Be a hands-on supervisor at all times, specializing in customer service, cash handling policies, and food safety standards.
• Train the trainers on John Ball Zoo policies and procedures and continuously provide feedback and guidance to Food Service Team Leads.
• Enforce standards for food preparation and service, including food quality, standardized recipes and portion size, with emphasis on appeal, flavor, efficient preparation, customer service and sanitary conditions.
• Responsible for supervision of up to 50 people daily.
• Assist with inventory control over food, supplies, and equipment.
• Assure compliance with the Kent County Health Department in all venues across the food service department.
• Enforce procedures for properly receiving, storing, and distributing food and supplies.
• Assist management in disciplinary action of employees including attendance tracking and employee performance issues.
• Assist employees with dissatisfied customers by offering customer-minded solutions when issues arise.
• Administer all policies and procedures of John Ball Zoo.
• Provide continuous training for all food service employees in customer service, food preparation, sanitation, money handling, and company policies.
• Perform any other duties requested by management that are in the best interest of the zoo.

• Will work in various environments both inside and outside and may occasionally be exposed to inclement weather, temperature and air quality variations.
• While performing the essential functions of this position the employee may be exposed to moving mechanical hazards; noxious fumes; blood-borne pathogens; cleaning compounds; solvents; detergents; noise; and other hazards.
• Heat exposure near fryers, grills, and ovens.

• Must be able to navigate entire zoo grounds to access workstations.
• Must be able to communicate effectively and exchange information accurately.
• Must be able to push, pull, raise and/or lower food and beverage ingredients, supplies, and equipment weighing up to 50 lbs.
• Tasks may involve lifting above shoulder height or bending to reach low shelves.
• Chopping, stirring, assembling meals, and packaging orders require continuous hand and arm movement.
• Must be able to remain in a stationary position, perform frequent movements, and/or remain mobile for several hours during a 6–8-hour shift.
• Must move quickly and efficiently during peak hours.

• Must be 18+ in order to apply
• Must be able to work at least 30 hours per week
• Prior experience in Food & Beverage
• Knowledge of food safety protocols, cleaning procedures, and cross-contamination prevention
• Must be available to work weekends and evenings if required

John Ball Zoo is a drug-free workplace under federal regulations. Reasonable accommodation will be made to enable individuals with disabilities to perform essential functions.