Triage Specialist, LPN​/MA

Overview

Join Our Team:
Triage Specialist (LPN or MA) – Hybrid Role

Urological Consultants of Grand Rapids, an affiliate of Solaris Health, is seeking a dedicated and highly skilled Triage Specialist to join our premier urology practice. We are looking for either a Licensed Practical Nurse (LPN) or an experienced Medical Assistant (MA).

This is a unique hybrid role designed for the professional who loves both direct patient interaction and the critical thinking involved in clinical coordination and phone triage. Join a team where your organizational skills are celebrated and help us pave the way for our patients' health.

• Hours:
  
  Monday – Friday, 8:00 AM – 5:00 PM (No weekends!)
• Pay:
  Competitive, based on experience.

• Full Insurance:
  Comprehensive Health, Dental, and Vision insurance.
• Retirement: 401(k) Retirement Plan.
• Work-Life Balance:
  Generous Paid Time Off (PTO), Sick Time, and Paid Holidays.

• In this hybrid capacity, you will balance clinical intake with administrative triage.
• Clinical Assessment:
  Conduct initial assessments, take vitals, and perform phlebotomy/lab draws.
• Triage Priority:
  Use specific guidelines to determine the urgency of patient needs.
• Patient Advocacy:
  Act as a liaison between patients, families, and physicians.
• Care Coordination:
  Manage medication refills, communicate test results, and provide post-op instructions.

• Licensure/Certification:
  Current, unencumbered LPN license OR.
• Experience:
  
  Minimum of 3 years of related medical and critical/emergency care experience preferred.
• Certifications:
  
  BLS required.
• Skills:
  
  Strong proficiency in EMR systems, Microsoft Office, and exceptional patient service skills.

If you are a motivated LPN or MA looking to elevate your career in a specialized clinical setting with a predictable schedule, we want to hear from you.

Apply Today! Please submit your resume and desired pay rate through our application portal.

The Triage Specialist, LPN conducts initial assessments to evaluate how urgently a patient needs care. They ask questions, check vital signs and coordinate care with other medical professionals including physicians. The primary focus is to ensure that the patients who are most in need of care receive it first and that other members of the care team are ready to begin treatments quickly to ensure quality care.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities Include But Are Not Limited To

• Interviews patient and/or family to obtain medical histories and to make an accurate assessment.
• Uses a specific set of guidelines when performing patient assessments to determine severity, urgency, and required care and referrals.
• Assigns a triage priority based on observations and available information.
• Initiates diagnostic and therapeutic measures as indicated by standing protocols.
• Calls for crisis intervention if appropriate.
• Rooms patients, follows the initial intake process, and is available for physician instructions.
• Responds to phone calls for test results, medication refills, postop instructions, and general questions.
• Communicates with patients, family, and health professionals while maintaining confidentiality and dignity.
• Coordinates patient needs with supporting departments and assists in problem solving for patient and staff welfare.
• Takes vitals, blood pressure, temperature and weight.
• Draws blood for labs as ordered by physician.
• Keeps logs regarding medications and expirations.
• Performs other position-related duties as assigned.
• Adheres to ethical standards and complies with laws and Solaris Health policies; maintains HIPAA confidentiality and completes annual compliance training.

• LPN license and certification as required by state.
• BLS certification required; ACLS preferred.

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Delivers exceptional patient service throughout interactions.
• Strong problem-solving skills.
• Proficient with EMR and Microsoft Office; healthcare systems knowledge.
• Complies with HIPAA regulations for patient confidentiality.
• Ability to make sound professional decisions quickly in a stressful environment.

• LPN graduate of an accredited nursing program required.

• 3 years of related medical and critical/emergency care experience required.
• Triage experience preferred.

• N/A

Carrying Weight: 1-25 lbs. Frequent (34%-66%), 26-50 lbs. Occasional (2%-33%).