Registered Nurse; RN - Triage

Position Title

Registered Nurse (RN) - Triage

Cherry Health

Grand Rapids, MI (on-site)

Full-time, benefit-eligible, Monday-Friday 8am-5pm

• Complete patient assessment, education, and scheduling telephonically.
• Utilize knowledge with approved protocols and standards to advise patients and parents.
• Ensure appropriate call-backs are made.
• Document nursing actions in medical records using defined standards.
• Participate in the Contact Center quality assurance program.
• Meet personal and team qualitative and quantitative targets for the Contact Center.
• Translate other languages if applicable.
• Adhere to CSHS’s compliance standards and stay updated on relevant regulations and policies.
• Apply strong critical thinking and decision‑making to assess and prioritize patient needs quickly.

• Basic Life Support / CPR training per license/certification requirements.
• Effective communication and interpersonal skills.
• Ability to work independently and maintain self‑direction.
• Working knowledge of computers and their applications preferred.
• Ability to work effectively and efficiently under tight deadlines and high volume.

• Customer Service
• Collaboration
• Integrity
• Respect
• Professionalism
• Learning

• Associate’s degree in Nursing (required);
  Bachelor’s degree preferred.
• Registered Nurse license in the State of Michigan.
• BLS certification.

• One year of professional clinical nursing experience (family practice experience preferred).
• Alternatively, proven capability to perform essential functions demonstrated by equivalent education, training, and/or relevant work experience.

• Loan repayment through NHSC and Michigan State Loan Repayment Program for selected roles.
• Medical, Dental, and Vision insurance for employee and family.
• Generous paid time off: 4 weeks per year for full‑time employees.
• Paid holidays: 8 full‑day holidays (including Black Friday) and 2 half‑day holidays.
• 403(b) retirement savings plan with employer match up to 5%.
• MET and MESP 529 savings plans.
• Pet insurance.
• Employee Assistance Program.

Cherry Health is Michigan’s largest Federally Qualified Health Center (FQHC) with over 800 health‑care professionals across 20 locations. The organization focuses on removing barriers, expanding access, and delivering comprehensive quality health‑care services to underserved communities.

Cherry Health is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or veteran status in accordance with applicable federal, state, and local laws.