Volunteer Coordinator

Summary of the Role

The Volunteer Coordinator is the heartbeat of community connection at Mel Trotter Ministries, transforming compassion into tangible action by mobilizing hundreds of volunteers who serve alongside our organization. Under the direction of the Community Engagement Manager, this role creates meaningful experiences that allow individuals, groups, and corporate teams to directly impact the lives of neighbors experiencing homelessness and hunger. The Volunteer Coordinator ensures that every community member who volunteers leaves feeling inspired, connected, and eager to return.

This position strategically deploys volunteers across all our operations, from serving meals and sorting donations to supporting special events. This role is also responsible for capturing the stories, data, and moments that showcase the power of collective community action. This role requires a unique blend of skills: the heart of a storyteller, the passion of a community champion, the precision of a logistics coordinator, and the enthusiasm of a cheerleader.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.

We expect all staff to project and exemplify a passion for a faith-based approach to advocacy for the guests, to be humble, supportive team players, who acknowledge their gifts and those of others, are truthfully transparent, seek input from others, admit and learn from mistakes, are highly coachable and approachable. We expect a hungry, innovative, goal-oriented, eager contributor who shows a dedicated work ethic.

We expect our staff to exhibit empathy, compassion, active listening, to be self-aware, sensitive across racial, class, and cultural lines, ethics, and approachability. We look for work habits of punctuality, dependability, accountability, responsibility, cooperation, team participation, integrity, problem-solving, and overall positivity.

These attributes, combined with the performance of one's duties and achievement of goals will be equated with the quality of one's overall job performance. Please refer to them often and feel free to ask for feedback on these areas regularly.

• Utilize approved volunteer processes consistently to promote brand excellence in the volunteer market. Gather feedback to inform continuous program improvement
• Provide education to MTM department leaders on the volunteer process so they can take full advantage of the opportunity
• Provide presentations and participate in relevant networking events and fairs to share our message and encourage volunteerism
• Increase numbers and foster volunteer relationships with corporate partners. Utilize innovative recruitment strategies to reach new volunteers
• Respond to applications and inquiries within two business days
• Accurately vet volunteers, matching them to projects and assignments to ensure the best results for MTM and the highest quality volunteer experience
• Provide highly positive volunteer experiences through consistent communication and appreciation, as well as gathering feedback to improve our brand
• Provide prompt, frequent, detailed communication with MTM leaders pertinent to volunteer needs and feedback
• Create and provide appropriate orientation and training for each volunteer task
• Maintain updated volunteer management software
• Take high quality photos of all groups, provide these to Communications
• Connect all potential donors with a gifts officer or company officer
• Provide data reporting each quarter on KPI's (numbers, diversity, labor coverage, volunteer to donor conversions)
• Lead volunteer efforts at events, under the direction of our Director of Development
• Attend all pertinent meetings and provide any requested presentations.
• Perform additional tasks and projects as requested by supervisor or leadership.

• Bachelor's Degree in a related field or comparable experience
• Minimum 3 years' experience in a related field
• Excellent communication skills, both written and oral
• Proficient in Microsoft Outlook, Word, Excel, and Power Point

• Regular standing, walking, climbing, crouching, bending, pushing, or pulling
• Understand, speak, read, and write fluent English
• Ability to communicate verbally and to accurately hear, with hearing correction
• Ability to see 20/20, with vision correction
• Able to lift up to 20 pounds regularly
• Able to use fine motor hand functions