Manager of EAP - Business to Business

Overview

Who Are We? We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation.

On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

As the Manager of EAP at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. The Manager of EAP promotes the success of Pine Rest through the coordination of the Employee Assistance Program. Provides advice and counsel to staff and represents the organization to businesses, healthcare institutions, governmental agencies, community organizations and other public entities.

The manager is dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

• Communicates and actuates mission to the program staff.
• Delivers direct clinical service to clients including but not limited to assessment, counseling, referral, and case management.
• Responsible for the overall management of the program’s daily operations to provide the best customer care, achieve quality improvement, fiscal productivity, and client satisfaction.
• Implements strategic and operational plans for program flowing out of overall strategic plan for EAP and for the organization.
• Develop and maintain relationships with current and potential customers.
• Cultivate and maintain relationships with benefit brokers.
• Leads department customer service initiatives.
• Monitors and reports annual, quarterly, monthly, and weekly goals to encourage progress within the department.
• Practices stewardship when developing and adhering to departmental budgets.
• Enhance business development by pushing information out to brokers.
• Market to employers and professional associations.
• Participate in Pine Rest’s strategic planning for EAP with Director and EAP team
• Plans department activities within the framework of performance improvement initiatives. Documents the plans, projects, progress, results and related issues of these activities.
• Clearly communicates expectations, requirements, results, and issues to staff and provides clarification of key policies. Provides or coordinates education for staff on key policies and procedures.
• Develops procedures and monitors staff for improved performance.
• Serves as a role model and mentor for staff to encourage their development and successful accomplishment of program goals and strategies.
• Gives and solicits feedback from staff to ensure a high quality of service and favorable staff relations.
• Holds assigned staff accountable for the actualization of strategies, plans, and budgets.
• Participate and/or ensure PR presence in appropriate public speaking engagements.
• Manage partnerships (ORS, Marketing, Finance, Perspectives, Life Advantages, Rhoades McKee).
• Manage sales (working knowledge, ability, desire, especially so with bigger accounts).
• Responsible to uphold the healing ministry of Christ through relationships that honor integrity, stewardship, empowerment, the promotion of diversity,…