Production Field Service Technician - Southfield MI

Applied Innovation is seeking a skilled and customer-focused Production Print Service Technician to join our service team covering the Detroit and Toledo markets. In this role, you will perform on-site repairs and preventative maintenance on Canon and Ricoh production and high-volume print equipment while delivering exceptional customer service. You will be a critical part of our collaborative service environment and will be fully equipped with a company vehicle, laptop, tools, training, and phone plan options to support your success.

Training will be provided for the right candidate.
Prior production print service experience is preferred.

• Repair, troubleshoot, and maintain high-speed production print equipment and related accessories
• Manage an assigned service territory while delivering Applied Innovation’s high standards of service quality and responsiveness
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met efficiently
• Maintain accurate inventory of parts, tools, and service documentation
• Perform preventative maintenance to maximize equipment uptime
• Represent Applied Innovation professionally in all customer interactions, you are the face of the company
• Safely operate a company-provided vehicle while traveling between customer locations

• Valid driver’s license with a good driving record
• High school diploma or equivalent (additional education a plus)
• Prior experience servicing production or high-volume print equipment preferred
• Factory certifications from Canon and/or Ricoh preferred, but not required
• Working knowledge of print drivers and basic network communication is helpful
• Proven mechanical and technical troubleshooting skills
• Strong organization, communication, planning, and time management abilities
• Ability to work independently with a self-motivated mindset

• Medical, dental, and life insurance starting on your 31st day of employment
• Short-term disability coverage
• 401(k) retirement plan with company match up to $1,900 annually
• Paid vacation and paid holidays
• Company vehicle, tools, laptop, and ongoing training