Senior Field Service Technician

The Company
Invio Automation is an Industry 4.0 automation leader that serves a variety of high‑growth end‑markets including medical devices & life science, renewable energy, mobility, logistics & fulfillment, and heavy industry. Our Automation Solutions and Automation Technologies divisions work together to deliver Factory of the Future consulting and mission‑critical R&D pre‑validation services that pave the way for a comprehensive suite of automation solutions where accuracy, efficiency, and precision are essential for success.

With six locations across North America and a global network of collaborative partners, Invio Automation’s geographic footprint provides customers with a presence in key markets where local service and support are valued.

Department
:
Business Development
Reports To
:
Site Director
FLSA Status
:
Non Exempt

A Senior Field Service Technician is responsible for providing service and customer support during field visits or dispatches. This individual must be able to apply mechanical and electrical/pneumatic knowledge to build and test industrial tooling systems according to engineering data. Applying a working knowledge of mechanical and electrical/pneumatic principles as well as the ability to understand wiring diagrams, layout drawings, and engineering specifications is required.

• Managing all on‑site installation, repair, maintenance, and test tasks
• Able to perform mechanical, hydraulic, electrical, and pneumatic troubleshooting, repairs, and maintenance
• Diagnose errors or technical problems and determine proper solutions
• Interpret 2D drawings of mechanical and controls assembly, including control wiring diagrams and pneumatic control logic diagrams; electrical wiring diagram familiarity is essential
• Support, install, troubleshoot, and validate systems which include pneumatics, servos, VFDs, relays, communication networks, touchscreens, push buttons, and robotic integration
• Plumb and wire mechanical ergonomic lift‑assist tools, secure tools, robotic/automated systems, and special machines to drawings/schematics provided
• Provide consistent and quality‑driven product results associated with assembling and terminating control panels, control plates, and wire/tube harness assemblies
• Mechanically assemble various tools and special machines using mechanical, pneumatic, and electrical components in the construction of the machine system
• Demonstrate professionalism in all activities and provide efficient service to internal and external customers
• Ensure continuous improvement of operations and processes
• Communicate effectively with co‑workers and customers both orally and in writing
• Operate forklift, scissor lift, etc.
• Travel internationally and up to 100%
• Be willing to work holidays

To perform this job successfully, an individual must be professional, proactive, and positive. Having a passion for exceptional customer service and support is a must. Being sensitive to the unpredictable demands and uncertainties associated with customer service is a requisite to delivering superior results and exceeding the expectations of very demanding customers.

• Install new systems and troubleshoot existing installations of mechanical and pneumatic systems
• Read and understand mechanical and electrical drawings
• Use hand/power tools and possess a basic understanding of machining tools
• Working knowledge of personal computer, keyboard, and software programs
• Working knowledge of manufacturing processes
• Strong interpersonal skills
• Good verbal and written skills
• Proven organizational skills
• Prioritize work with limited supervision
• Explain how and why specific conclusions were reached
• Maintain confidentiality
• Work well under pressure and remain flexible to changing schedules and demands

High School diploma or GED equivalent. Minimum 8 years’ experience and knowledge in Automotive, Metals, Plastics, Packaging, and Material Handling industries is a plus.

• We take pride in the reliability of our team and the difficult problems we solve for customers.
• We deliver real customer value that positively impacts the lives of those around us.
• We are dependable. Relationships and trust matter.
• Our ingenuity and desire to improve lives will complement our suite of solutions.
• We strive to demonstrate that our attention to detail does not start or end with the solutions we engineer and deliver.
• We believe exceptional service is better demonstrated than said.

• Mid‑Senior level

• Full‑time

• Engineering and Information Technology
• Automation Machinery Manufacturing