Modern Infrastructure Intern

Position

Modern Infrastructure Intern

Grand Rapids, MI

1252

2

As a Modern Infrastructure Intern, you are a key member of the Modern Infrastructure | Managed Services Practices, which provides support for cloud, Dev Ops, Office 365, server, applications (ERP, & Custom Software), database, network, and storage solutions. In this role, you will help us provide technical support to clients and technical teams, solving technical challenges as you work to hone your craft and build upon your technical skillset.

Thinking ahead, seeing beyond, and building together. Vervint is a purpose-driven, global consultancy that is a digital catalyst, empowering people and organizations to thrive in the experience-driven world. Vervint offers cross-functional expertise and guidance that goes beyond great tech - believing technology, thoughtful strategy, and human creativity lead to real progress and transformation. With a human-focused approach, Vervint provides a roadmap for success inherent in design, empathy, and ingenuity.

Our commitment to purposeful progress gives us a unique ability to thrive at the intersection of technology, strategy, and experience to create impactful solutions that are more than simply migrating, integrating, or building tech.

With offices in Michigan and Minnesota and employees across the globe, we put people at the heart of everything we do. Our values are part of what makes us different - for our employees, clients, and the communities in which we live and work. At Vervint, our purpose is progress, and we are out to improve lives by keeping humanity at the core of every solution.

• Perform tasks that are well laid out and defined based on incoming help ticket, escalating when appropriate.
• Proactively provide any updates on task progress.
• Maintain a device support agreement reconciliation along with inventory process and procedures.
• Create detailed and accurate documentation on work performed that can be used by others.
• Apply a continuous learning mindset, feeding any learnings from work into documentation and Root Cause Analysis efforts.
• Participate in project work with mentorship and deliver tasks within assigned time frames.
• Work within the compliance and service level agreement (SLA) reporting structures for our customers.
• Provide input or create artifacts on best practices within the subject matter expert (SME) skillset.

• Working towards a degree in IT or related work experience.
• Familiarity with Microsoft 365 is required.
• Any experience with Cloud services (Azure, AWS, Virtual Desktops/Machines, Hyper V) is a plus!
• Ability to work on assignments requiring considerable judgement and individual initiative.
• Ability to develop solutions to routine technical problems of limited scope following detailed instructions.
• Desire to expand technical skillset based on exposure to a variety of assignments.
• Ownership mindset with a keen attention to detail, ensuring tasks are performed with excellence.

You Belong. At Vervint, we embrace all facets of identity that make you - you. From race, gender identity, and veteran status to disabilities and more, your lived experiences enrich everyone around you. We know when we create an environment of safety and respect for individuals and their identities, we all do our best work. That is why we celebrate our diversity, foster equity, and champion inclusion within our company, the work we do, and our communities.

As we work together, we commit to continuous growth, learning from our mistakes, and expanding on our caring culture to bring our values to life.

Vervint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, familial status, membership or activity in a local human rights commission, status regarding public assistance or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.