Installation Technician Grand Rapid Airport

About the Job

As the On-site Installation Technician (3 weeks-Contractor), you will report to the regional operations manager, working as part of our client’s team to provide and maintain continuity of service for all desktop devices (hardware, software, and connectivity) for the customer and resolve any onsite technical issues which may occur within agreed contractual service levels.

• Work closely with customer system administrators and project managers to deliver and complete all project tasks
• Inventory new IT devices and equipment
• Installation of various IT workstations and peripheral devices in an airport environment
• Imaging, configuration and testing new workstations and peripheral devices
• Identify issues and quality control
• Troubleshoot and resolve device or network connectivity issues
• Escalate issues to customers as engineers as necessary
• Detailed tracking and asset management

• 1-2 years IT maintenance and support experience
• A+ or equivalent certification a plus
• On-site training will be provided
• IT support and troubleshooting experience, including knowledge of Microsoft Desktop software (Windows 7/10, Office Suite) and operating systems, as well as a working knowledge of IT hardware.
• Self‑motivated with a willingness to learn and adapt to any new change or situation in a dynamic project environment
• Able to communicate cross‑functions

• Able to lift or push 20-60 pounds of equipment
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end‑user environments we should connect and explore.

Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and complement with recommended learning journeys via our L&D system, which caters to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

We offer a competitive range based on suitability or experience.

• Medical Insurance, Vision & Dental plans
• PTO time
• Perkbox discounts
• On‑site Paid Parking

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day‑to‑day support via teams of on‑site engineers or responsive visiting engineers, and multi‑lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers. Our ability to deliver customer‑centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast‑paced and evolving aviation industry.

We developed technology‑based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end‑to‑end IT hardware lifecycle management anywhere in the world.

We are a global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL‑aligned and ISO‑accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems. Our vision and ethos…