Senior ServiceNow Developer

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Acrisure is hiring a Senior Service Now Developer on the ETG Service Technology and Automation team. This role designs, develops, and optimizes solutions on the Service Now platform to support IT Service Management, onboarding & terminations, HR processes, security workflows, enterprise integrations, and cross‑business automation initiatives.

You will work closely with ITSM leadership, Process Owners, Platform Architecture, Security, and business teams to deliver high‑quality, scalable, and governed solutions in a fast‑moving environment.

Design, build, and maintain Service Now applications, modules, flows, and custom solutions aligned with Acrisure’s enterprise automation strategy.

Configure and enhance ITSM, ITOM, CMDB, HRSD, CSM, and other platform modules as required.

Build automation using Flow Designer, Integration Hub, and server‑side and client‑side scripting.

Develop scoped applications and extend the platform to support unique business needs across Acrisure’s global business units.

Build and maintain REST and SOAP integrations with internal and external systems (e.g., HRIS, identity platforms, monitoring tools, financial systems).

Support onboarding/termination automation through data integrations and workflow orchestration.

Enhance and maintain CMDB health, reconciliation rules, population jobs, and service mapping where applicable.

Collaborate with the Director of Service Technology & Automation and Platform Owner to support governance, standards, and architectural guardrails.

Participate in defining development best practices, coding standards, naming conventions, and documentation expectations.

Align development with Acrisure’s change management, security, and compliance policies.

Lead technical activities for biannual Service Now upgrades, including remediation, testing, ATF development, and compatibility validation.

Manage update sets, source control, and deployment pipelines.

Troubleshoot complex issues to ensure platform performance, stability, and reliability.

Work closely with Product Owners, Process Designers, and stakeholders to translate business requirements into scalable, maintainable technical solutions.

Influence platform roadmap discussions with insight into new capabilities, architecture considerations, and delivery impacts.

Contribute to Service Now strategy across Acrisure’s enterprise service landscape.

5-8 years hands‑on Service Now development experience.

Proven experience implementing and enhancing ITSM and at least one additional module (ITOM, CMDB, HRSD, CSM, Sec Ops, etc.).

Experience building API integrations, including OAuth‑based and MID Server–based integrations.

Deep understanding of ITIL/ITSM processes and enterprise operational workflows.

Experience working in Agile/Scrum or SAFe environments.

Ability to design solutions that scale across global, complex businesses—ideally in a rapidly growing environment like Acrisure.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

At…