Human-Centered Design Adoption Strategist

Overview

Crowe is seeking a Human-Centered Design Adoption Strategist to join our technology implementation teams. This role focuses on ensuring technology implementations lead to real, sustained adoption and meaningful change for the people who use them, through a human-centered design lens that blends empathy, behavioral insight, experience design, and practical execution.

The Human-Centered Design Adoption Strategist operates as a client-facing strategic partner to implementation teams, client leaders, and stakeholders, shaping adoption strategies grounded in human needs, organizational context, and the realities of Microsoft and Net Suite implementation environments.

• Serve as the human-centered adoption strategist on client-facing Microsoft and Net Suite implementation engagements

• Design adoption approaches that support understanding, engagement, and sustained use of implemented platforms

• Partner with implementation teams to integrate adoption thinking throughout the delivery lifecycle

• Conduct discovery to understand user needs, roles, workflows, motivations, and barriers to adoption

• Translate insights into practical adoption strategies aligned to Microsoft and Net Suite solutions

• Design and facilitate client workshops, working sessions, and co-creation activities with business and technical stakeholders

• Shape onboarding, enablement, and learning experiences that help users confidently adopt new systems and ways of working

• Identify points of friction, resistance, and risk, and design thoughtful interventions to address them

• Support change moments such as go-live, hypercare, and post-implementation stabilization

• Advise client leaders and project teams on decisions that impact user experience, adoption, and long-term value realization

• Evaluate adoption signals and user feedback to refine approaches and improve outcomes over time that impact user experience, adoption, and change outcomes

• Continuously evaluate adoption signals and adjust approaches based on feedback and observed behavior

This role approaches adoption through a human-centered, experience-led perspective, focusing on how people understand, experience, and integrate new technologies into their daily work.

The role emphasizes a set of design-led capabilities including:

• Designing adoption through experiences, behaviors, and moments that matter

• Deep engagement with users to inform adoption approaches grounded in real needs and context

• Integration of adoption thinking directly into solution design and delivery

• Iterative learning and adjustment based on feedback, observation, and outcomes

• Practical strategies that balance empathy with the realities of enterprise environments

Rather than relying on prescriptive models, this role adapts its approach to the organization, the technology, and the people involved, ensuring adoption strategies are relevant, actionable, and sustainable.

You're someone who:

• Thinks deeply about how people experience change and new technology

• Is energized by ambiguity and shaping new ways of working

• Brings empathy, curiosity, and pragmatism to complex organizational challenges

• Can influence without authority and build trust quickly

• Enjoys working across disciplines, including technology, design, and business teams

• Believes adoption is something you design for, not something you hope for

Successful Human-Centered Design Adoption Strategists demonstrate strength across these areas:

• Human Insight & Empathy

• Ability to uncover user needs, motivations, and barriers through qualitative research and observation

• Comfort engaging directly with users at all levels of an organization

Experience & Service Design

• Applying human-centered design principles to shape adoption journeys and enablement experiences

• Designing touchpoints that support learning, confidence, and behavior change

Facilitation & Sense-Making

• Leading workshops and conversations that help teams align, learn, and move forward

• Helping stakeholders make sense of complexity and uncertainty

Strategy & Execution

• Translating insight into clear, actionable adoption strategies

• Balancing vision with practical constraints of timelines, budgets, and technology platforms

Collaboration & Leadership

• Partnering effectively with technologists, designers, and client leaders

• Leading through influence rather than formal authority

• Experience working on client-facing technology implementations, digital transformations, or enterprise system deployments

• Experience applying human-centered design, service design, or experience strategy methods

• Backgrounds may include UX, service design, product, consulting, learning design, digital strategy, or adjacent fields

• Comfort facilitating workshops and working sessions with diverse stakeholder groups

• Experience designing enablement, onboarding, or learning experiences is a plus

• Experience in complex B2B, enterprise, or regulated environments is helpful, particularly with Microsoft…