Global Operations Center Technician

Overview

IT Operations Technician role s position is based on our campus in Madison, WI, and relocation to the area is required (relocation assistance provided).

As an IT Operations Technician with Epic Hosting, you will be part of the team s central nervous system — monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will apply investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You ll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system builds.

Learn more about the team at

Epic is located just outside Madison, Wisconsin, a growing tech market with strong opportunities. Our campus environment is designed to help you be productive, collaborate, and grow in your life and career. Epic is an Equal Opportunity Employer; diversity, equity, and inclusion are part of our principles. See our full non-discrimination statement at

• Monitor the Hosting infrastructure stack and respond to issues in a timely manner
• Use investigative and troubleshooting skills across a variety of tools to identify and resolve routine and complex problems
• Address impact by communicating issues to stakeholders and healthcare contacts
• Perform system builds and work with cross-functional teams to ensure availability and reliability

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Computer Networking and IT Services

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