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HelpDesk/Support IT Support IT Project Manager Technical Support

NOC Help Desk Team Lead: Lead, Optimize & Mentor IT Support

Job in Grand Rapids, Kent County, Michigan, 49528, USA
Listing for: K Group
Full Time position
Listed on 2026-01-20
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, IT Project Manager, Technical Support
Job Description & How to Apply Below
A technology service provider in Grand Rapids, MI is seeking a Help Desk Team Lead to oversee operations, manage a team, and ensure exceptional service delivery. The ideal candidate will have at least 3 years in help desk operations and 1 year in a leadership role. You will handle client escalations, report on key performance metrics, and foster team development.

Join a collaborative environment dedicated to excellence and innovation, offering competitive salary and comprehensive benefits.
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