Warehouse System Administrator

Hex Armor® is a leader in developing some of the most advanced PPE solutions for your eyes, hands, arms, and body. At Hex Armor®, we believe safety is not a luxury – it’s a necessity. Since day one, we have worked hand‑in‑hand with our customers to design innovative, high performance PPE that helps ensure workers return home in the same condition they arrived.

Our mission is to provide the protection that makes this possible, for every worker, everywhere.

The Warehouse Systems Administrator I supports day‑to‑day health and usability of Hex Armor’s warehouse systems—primarily the Warehouse Management System (WMS) and, in time, the Warehouse Execution System (WES). In this entry‑level role, you’ll administer users and permissions, triage and resolve tickets, document fixes, and help frontline teams get the most from the tools that power receiving, picking, and shipping. You’ll partner closely with Warehouse Operations, the Operations Systems & Process Improvement Manager, IT, and vendors to maintain data accuracy and drive incremental improvements that enhance throughput and accuracy.

Grand Rapids, MI (Headquarters) - 640 Leffingwell Ave. NE Grand Rapids, MI

• Administer users, roles, and permissions in WMS, monitor system health, and escalates issues appropriately
• Serve as first point of contact for warehouse staff, resolve tickets, document fixes, engage vendors/IT when needed
• Provide concise, role‑based system guidance to frontline teams
• Translate process‑improvement requests from the Operations Systems & Process Improvement Manager into clear system tasks/config changes
• Identify bottlenecks with Operations and recommend system‑driven improvements, participate in testing enhancements/integrations
• Validate data accuracy (inventory, transactions, workflows), support basic reporting/exports for Operations/Supply Chain
• Support WES planning and deployment in partnership with Operations, IT, and vendors
• Own day‑to‑day WES administration including configuration, users and permissions, monitoring, and change control

• 0–2 years in warehouse operations, IT support, or system administration with exposure to enterprise or SaaS systems
• Working knowledge of warehouse workflows (receiving, putaway, picking, packing, shipping) and core applications (ERP, WMS, WES)
• Able to administer users and permissions, write clear documentation, and handle tickets end to end with sound escalation judgment
• Strong plain‑language communication with frontline teams and the ability to work across Operations, IT, and vendors with a customer‑service mindset
• Organized, dependable, and detail oriented with a growth mindset and willingness to deepen system administration skills and process understanding
• Comfortable with RF scanners, label printers, and integrated scales used on the floor
• Able to work in a ticketing and documentation stack for request intake and knowledge capture
• Basic data skills in Excel or simple SQL selects for lookups, exports, and reconciliation

• Hands‑on experience with a WMS in production as an admin or super‑user
• Familiar with labeling tools and formats such as Bar Tender and basic ZPL concepts
• Understanding of inventory control practices such as cycle counts, lot or serial control, and bin locations
• Exposure to carrier and manifest systems such as UPS World Ship, Fed Ex Ship  Manager, or equivalent
• Comfortable participating in UAT and following change control before promoting configuration to production
• Willingness to pursue a vendor WMS certification such as Warehouse Edge within the first year
• Proficiency with SQL for querying operational data
• Exposure to C# for small utilities or light integration tasks
• Experience using Jira for issue tracking and workflow management
• Experience using Confluence for documentation and SOPs

Base salary and 10% performance bonus

• Competitive salary and bonus plans
• Medical, dental, vision, and 401k benefits
• Paid Time Off
• Fast paced startup environment allowing flexibility for creative solutions
• Industry leading products you can feel proud to help create

Hex Armor is proud to be an Equal…