Enterprise Communications Infrastructure Engineer - Information Technology

Enterprise Communications Infrastructure Engineer - Information Technology page is loaded## Enterprise Communications Infrastructure Engineer - Information Technology locations:
Grand Rapids, MI (Pew Campus) time type:
Full time posted on:
Posted 2 Days Agojob requisition :
R103958

The Enterprise Communications Infrastructure Engineer is responsible for supporting, implementing, and optimizing critical IT infrastructure and Voice Systems.
Job Classification & Benefits: E4. Minimum starting wage of $38.91 per hour.
Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.##
** Essential Functions
*** Supporting, implementing, and optimizing IT infrastructure and communication services.
* Works with management, end users, architects, engineers and various vendors regarding application, design and installation of infrastructure and communication services.
* Installs, configures, maintains, supports, and optimizes all university phone systems.
* Installs, maintains, and repairs university cable plant. These duties will require working in tunnels and on ladders.
* Determines appropriate architecture, topology and transmission requirements for voice, and data cabling systems based on established departmental and industry best-practices, guidelines, and standards.
* Researches, evaluates, and recommends new products practices, and/or procedures related to data and communications infrastructure.
* Evaluates, prioritizes, and implements system modifications and upgrades.
* Installs, configures, and maintains UPS equipment in data-comm equipment rooms.
* Works ticketing system incident, request, and change management processes.
* Assists with day-to-day network operations and incident response.
* Documents work performed.
* Maintains accurate records of appropriate hardware settings, stating equipment location and features, as built drawings of data and telecommunication systems, and system cable records.
* Responsible for maintaining skill level and knowledge of developments within the field by participation in training opportunities, studying manuals, and reading journals and technical publications.
* May supervise student employees and interns.
* Other related duties as assigned.## ##
** Non-Essential Functions
*** Deploy UCaaS physical devices and software clients to end-users.
* Assist with the installation and maintenance of network switches, routers, Wi-Fi equipment.
* Provides technical assistance and training to users to determine system needs and cost.
* Assists with installation and removal of servers within datacenters.## ##
** Required Qualifications
*** High school graduate.
* Minimum of four years’ experience in comprehensive design, installation, and support of communication infrastructure.
* Working Knowledge of IP addressing and routing.
* Working knowledge of personal computers.
* Demonstrated experience to successfully maintain positive interpersonal relationships.
* Demonstrated experience to successfully operate office equipment.
* Demonstrated experience to successfully provide quality customer service.
* Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
* Possess strong verbal and written communication skills.
* Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
* Demonstrated ability to physically perform the duties of the job such as lifting equipment, laying wires in tunnels, etc.## ##
** Preferred Qualifications
*** Bachelor's degree.
* Substantial experience in construction of wire plant for voice, data, and fiber.
* Experience with IP Telephony and UCaaS products.
* Experience configuring wireless devices.
* Experience with Zoom.##
** Supervision Received
** Receives minimal supervision from a designated supervisor.  Much of the work is self-initiated.  Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility.##
** Supervision Exercised
** Hire, train, schedule and…