Technology Consulting_Managed Services_SAP Operations and Delivery_Manager

Overview

Join to apply for the Technology   Operations and role at EY
.

Location:

Anywhere in Country

EY’s Technology Operations Managed Services team (Tech Ops) works with some of the world’s largest companies. Our solution includes application managed services, digital solutions including custom development and bespoke solutions. The team focuses on large, complex managed service deals and aims to achieve target margins and drive innovative solutions.

The opportunity:

In our Technology Operations and Service Delivery practice, this role is pivotal in ensuring the smooth operation and support of our technology solutions. You will be at the forefront of delivering quality support and resolving issues that impact key business processes, products, and services.

This position offers the chance to contribute to continuous improvement and the adoption of automation  will run, maintain, and support technology projects post-transition, ensuring successful deployment to the user community.

• Delivering quality support and resolving issues within the context of key business processes.
• Contributing to initiatives that drive continuous improvement and standardization.
• Ensuring adherence to service level agreements (SLAs) and operational level agreements (OLAs) established by service delivery.

You may face challenges that require analytical thinking and problem-solving. The role may require regular travel as needed by external clients, and you will actively participate in client working sessions on a daily basis.

• Experience with SAP ERP systems, either functional or technical, preferably S/4
  
  Hana, Rise and/or Grow.
• Experience managing SAP delivery teams, offshore experience, and driving offshore delivery.
• Strong customer orientation and experience in customer support operations.
• Proficiency in ITIL-based application management and technology service management.
• Excellent communication skills and the ability to build and manage relationships.
• Critical thinking and complex problem-solving abilities.

• A Bachelor’s degree (4-year degree).
• Typically, no less than 5-7 years of relevant experience in SAP Operations or running SAP projects, or both.
• Expertise in Application Management is essential.
• Knowledge of Agile terminology and Agile methods.
• Strong customer orientation and experience in customer support operations.
• A solid understanding of data delivery and management is necessary.
• Proficiency in stakeholder management.
• Familiarity with technology ecosystem operations.
• Experience in technology service management.
• Strong troubleshooting and triage skills.
• Ability to establish client trust and deliver value through effective relationship management.
• Strong communication skills, especially in communicating with impact.
• Digital fluency and emotional agility; capability for hybrid collaboration.
• Strong complex problem-solving abilities and critical thinking.
• Focus on driving outcomes and learning agility.

• Experience in managing technology projects and post-transition support.
• Proven track record of delivering quality support in a fast-paced environment.
• Familiarity with automation tools and continuous improvement methodologies.

We seek individuals who are proactive, adaptable, and eager to learn. Top performers demonstrate commitment to excellence and possess strong analytical skills to navigate complex challenges effectively.

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and support you in a diverse and inclusive culture of globally connected teams.

• Comprehensive compensation and benefits package with base salary ranges: US locations $116,800 to $214,100; NYC Metro/Washington State/California (excluding Sacramento) $140,100 to $243,200. Total Rewards include medical and dental coverage, pension and 401(k), and paid time off options.
• Hybrid work model: expectation to work in person 40-60% of the time with client engagements.
• Flexible vacation policy and paid holidays along with personal/family care leave…