End User Compute; EUC Engineer

Position: End User Compute (EUC) Engineer
##
** End User Compute (EUC) Engineer
**** About Acrisure
** A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and  the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries.

Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
*
* Job Summary:

** Acrisure is seeking an End User Compute (EUC) Engineer to join our growing team in Grand Rapids, MI. As an experienced EUC Engineer within our IT department, you will be responsible for solving critical technology challenges related to end-user computing. You will support the design of end-user solutions and ensure product quality for those solutions offered, with a focus on elevating the profile of our EUC platforms both inside and outside technology teams.

With your expertise, you will play a critical role in implementing and maintaining all EUC applications, tooling, and management systems. You will provide technical support for problem management, integration, and maintenance of the EUC environment, ensuring that performance and availability meet SLA's and objectives through monitoring, timely service restoration, and tuning. Your work will be vital in designing, maintaining, and supporting the EUC infrastructure and tools for our end users, ensuring a reliable and user-friendly EUC environment.
** Responsibilities:
*** Develop and maintain application deployment packages using a range of tools, with a focus on efficiency and quality.
* Manage and administer the IT infrastructure and tools that enable end users to perform their work effectively and efficiently, including remote access and support software, File and Print Servers, and other similar tools.
* Participate in infrastructure and business-driven projects and provide third-line support for EUC systems and services.
* Ensure a reliable and user-friendly EUC environment by developing and implementing processes for application deployment, patch management, and disaster recovery/business continuity.
* Document design guidelines for new and existing business applications and evaluate and implement new tools, technologies, and processes to improve end-user computing.
* Act as a technical escalation point, research complex technical problems, and identify, implement, and communicate technical fixes.
* Train IT staff on the troubleshooting and resolution of EUC issues, collaborate with cross-functional teams to enhance the end-user device experience, and take ownership of the EUC lifecycle, including package development and testing.
* Manage user and group objects across different systems and tools to ensure effective collaboration and secure access to resources and automate tasks by scripting and continuously improving EUC services.
* This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
** Requirements
* ** A deep understanding of industry trends and competitive advantages and an automation-driven mindset.
* Ability to work independently or collaboratively with multiple teams and departments.
* Strong communication and problem-solving skills.
* Ability to transition and change priorities quickly to accommodate rapidly growing business needs and altering structures.
* Highly capable in documenting processes and creating knowledge articles.
* Ability to multi-task and manage operational day-to-day and project tasks responsibilities.
* Self-driven and motivated to learn and improve automation processes.
* Solid understanding of Windows desktop and server OS and the Microsoft application ecosystem, including group policy and its functions within EUC.
*
* Education and Experience:

*** A Bachelor's degree in computer science or a related field, or equivalent work experience.
* 3-5 years of experience in EUC engineering or a related field.
* Experience with virtual desktop implementation and management is a plus.
* Experience utilizing tools to automate delivery of applications and proficiency in Power Shell.
* Experience or knowledge of tools such as Connect Wise Automate/Lab Tech, Screen Connect, InTune, Auto Pilot, Jamf, and other related tooling.
** Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
**** Benefits and Perks:
*** Competitive compensation
* Generous vacation policy, paid holidays, and paid sick time
* Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
* Company-paid Short-Term and Long-Term Disability Insurance
* Company-paid Group Life insurance
* Company-paid…