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IT Help Desk Analyst
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-01-01
Listing for:
American Seating Company
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Join to apply for the IT Help Desk Analyst role at American Seating Company
TITLE: IT Help Desk Analyst
REPORTS TO: IT Manager
EXEMPTION STATUS: Full-Time, Salary-Exempt
POSITION SUMMARY: This position will be responsible for providing customer service and backup datacenter support to the American Seating staff.
Primary Duties & Responsibilities
- Provides 1 st and some 2 nd tier IT support for service requests while providing superior customer service.
- Deploys IT client hardware and applications to support the business environment.
- Responsible for making sure all IT Service Desk tickets are assigned correctly in coordination with the IT Team and resolved in the targeted timeframe.
- Escalates problems to the next level of support when required.
- Documents IT procedures and solutions.
- Provides support for web development projects.
- Provides support for data backup environment.
- Other duties and projects as assigned.
Minimum Requirements
- Associates Degree in Computer Science or related field. Work experience in IT field also considered.
- Working knowledge of Active Directory, DNS, DHCP and Group Policy.
- Experience with MS Office 2016, Office 365, and Windows 10.
- Experience with web development preferred.
- Experience working with helpdesk ticketing systems.
Skills Required
- Excellent customer service, communication, administrative and documentation skills.
- Strong work habits, dependability, punctuality, flexibility and attendance.
- Ability to organize and manage multiple priorities.
- Attention to detail and effective time management skills.
- Excellent verbal and written communication skills.
Working Conditions
- Normal office with some work in a manufacturing environment.
- Must occasionally lift and/or move technical gear (PC’s, infrastructure equipment, printers, etc) weighing up to 50 pounds.
This job description is intended to describe the type and level of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities required by a person so classified.
Seniority level- Entry level
- Full-time
- Information Technology
- Truck Transportation
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