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HelpDesk/Support IT Support Technical Support

NOC Service Delivery Lead – Client & Escalations

Job in Grand Rapids, Kent County, Michigan, 49528, USA
Listing for: K Group Companies
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A local technology service provider in Grand Rapids, MI is looking for a Service Delivery Coordinator to lead operations at the help desk, overseeing a technical support team and managing client relations. The ideal candidate has over 3 years of experience in help desk operations, along with leadership skills and strong communication abilities. Benefits include a competitive salary, health insurance, and PTO.

This role emphasizes collaborative team dynamics and proactive service delivery.
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