Payroll Manager

Overview

Job Summary: This position is responsible for leading and managing our dynamic payroll team to ensure efficient, timely and compliant payroll service deliverables. The Manager, Payroll will lead the charge in providing outstanding customer service to our existing and newly acquired Agency Partners. This position works as a key member of the Corporate Human Resources Leadership and Operations Team.

Team Leadership & Development:

• Supervise and mentor the payroll team, fostering a culture of accountability, service excellence and continuous learning
• Identify skill gaps and provide ongoing training and development to ensure team readiness and performance

Subject Matter Expertise:

• Own payroll processes within Workday, ADP, Service Now, and other payroll related technology
• Manage and coordinate the work of the Payroll department to ensure accuracy and compliance. Payroll responsibilities include but are not limited to:
• New agency payroll implementations
• Processing of payroll for employees within multiple payroll frequencies
• Multistate payroll processing
• Ongoing payroll support of the organization
• Provide concierge service by overseeing and managing the timeliness of daily communication between HR Associates, Finance, HR Business Partners, Acrisure Partners, other vendors and employees. Use judgment to escalate matters when necessary

Cross Functional

Collaboration:

• Partner closely with key stakeholders in HR Operations, HR, Compliance, Finance, Enterprise Applications, and others to ensure proper policy and practices align with business objectives
• Maintain relationships with external vendors and ensure necessary data connectivity is achieved for accuracy

Metrics & Reporting:

• Identify, maintain, and develop metrics used to drive business decisions
• Establish and monitor service delivery metrics and KPIs to measure team performance and inform operational decisions

Process Improvement & Automation:

• Identify optimal solutions that meet the needs of the payroll functions by recommending process improvements, system enhancements and alternatives based on specific needs, while understanding best practices and risk mitigation
• Collaborate with the HR Operations Enablement team to execute change initiatives and system upgrades
• Remain informed of federal, state, and local requirements and regulations, interpreting and applying best practice to meet unique business needs

Note: This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

• Ability to organize and manage multiple priorities effectively
• Excellent written and verbal communication skills
• Excellent problem-solving and analytical skills, and decision-making skills with the ability to drive process improvements and automation
• Proficiency in Microsoft 365 software (Word, Excel, PowerPoint, etc)
• Ability to positively interact with all levels
• Ability to work independently, while also being able to contribute to a collaborative environment and provide and take direction
• High level of discretion and confidentiality
• Ability to lead and develop team and influence others
• Excellent customer service skills
• Demonstrated attention to detail and ability to produce accurate, quality work

• Bachelor’s Degree in Human Resources, Accounting, or related field - or recognized equivalent in education and experience
• Minimum of 5 years of experience managing, processing, and/or leading the payroll function in a multi-state environment with over 9,000 employees paid
• Minimum 4 years experience of leadership
• Workday experience required
• In-depth knowledge of federal, state, and local payroll tax requirements
• Experience managing multiple employment entities
• Experience with domestic and international payroll processing
• CPP Certification preferred

On-site presence: Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

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