Wakestream Marine Service and Support Specialist

Wakestream Marine Service and Support Specialist

The Opportunity Seeking a detail-oriented team player who enjoys working in a fast-paced, fun environment!

The Service and Support Specialist willprovideinterior maintenance and“Five-Star”food and beverage services toprivate family clients ofWakestream

Marineand their guests on variousmarinevessels. While based in West Michigan, the Service and Support Specialist will alsobe required to travel both domestically and internationally.

Flexibility in scheduling is essential to meet seasonal and staffing requirements. This position will work frequentevenings,weekends and some holidays. Travel will be required.

• Robust health insurance options with competitive employer contributions.
• 401k retirement plan with a generous employer match of up to 7.5%.
• Paid time off programs including vacation time, sick time, and paid holidays.
• Discounted memberships to MVP Sportsplex.

• Provide exceptional service toclientsand guests on various marine vesselsincluding cocktail and dining service, proactive provisioning, and interior/exterior cleaning as needed.
• Maintaininteriorof the vessels ensuring standards are met through regular cleaning and organizing.
  
  This includes but is not limitedtotidying common spaces, making beds, cleaning bathrooms, etc.
• Collaborate with theWakestream
  
  Marineteam to provide asafe, clean, and enjoyable experiencetoguests aboard the vessels.
• Maintain awareness ofclients’food and beverage preferences.
• Maintain knowledge of and followproper table etiquette, service, and entertaining protocol.
• Obtain yachting skills including how tomaintainvessels, vehicles, and equipment in pristine and ready condition. This will include washing, cleaning, detailing, and managing inventory.
• Maintain a courteous and professionaldemeanorwithclientsand guests at all times.
• Provide support for assigned trips, deliveries, or projects as needed and assigned by theWakestream
  
  Service and Support Manager, Director of Marine Operations, or as coordinated through project planning with other Marine staff.
• Maintain knowledge of the location of all safety equipment. Remain proficient in its use and operation on each vessel and communicate any safety equipment needs toCaptainor
  
  Service and Support Manager.
• Report maintenance and other problems to the vessel’s Captain and/or the Service and Support Manager.
• Maintain all marine facilities, vehicles, and properties to a high standard including storage facilities,dockage,and staff homes.
• Organize,maintain, andshop for inventory and supplies needed for daily operations.
• Exercise open communications withall otherstaff.
• Participate in job-related training as required(i.e.First Aid/CPR) as requested.
• Maintain standards as set by the leadership team.
• Serve as aback upand fill in as a lead when the Service and Support Manager is not present.
• Assist with special projects as assigned.

• A minimum ofthreeyears of experience serving food and beveragesrequired.
• Demonstrated ability to followproper table etiquette, service, and entertaining protocol.
• Previousexperiencewith marine service or boat maintenance highly desired.
• Previousauto and/or boat detailing or housekeeping experiencea plus.
• Must be willing to learn marine servingskills and termsand obtain credentials as needed.
• Must be a responsible, flexible, dedicated, and dependable person of highest integrity; neat and tidy in appearance; willing to dress in required uniform; organized and reliable; positive in attitude; and one whodemonstratespride in service which he/she provides.
• Must be attentive to details toassurethe vessels are presented to “Five Star” quality standards.
• Required to wear appropriate employer-providedsafety equipment in performance of job.
• The clients’privacy is of critical importance; the highest level of confidentiality in the business and personal matters of theclientsmust beexercised at all times.
• Jobrequirestravel;musthave a valid passport.

• Requires lifting fifty (50) pounds to a maximum height of six (6) feet.
• Ability to stoop, bend, kneel, climb, and remain standing on feet for lengthy periods of time.
• Ability to work outdoors in all types of weather conditions.
• Ability to work athigh heights.
• Work is performed in and around water;musthave basic swimming skills.