General Manager

Overview

Lead with Hospitality in Downtown Grand Rapids! Hampton Inn & Suites Grand Rapids Downtown is seeking a passionate and experienced General Manager to elevate guest experiences, inspire a high-performing team, and drive operational excellence. Nestled in the vibrant Medical Mile and minutes from the city’s hotspots, our hotel is a favorite for business travelers, families, and weekend explorers alike.

As part of Lodgco Hospitality, a growing and innovative hotel management company, you’ll have the opportunity to make a real impact while enjoying the support of a forward-thinking organization. If you’re a passionate hotel leader ready to inspire excellence—we’d love to hear from you!

The General Manager is responsible for all aspects of hotel operations.

• Provide exceptional customer service to all hotel guests, making their stay comfortable and accommodating as possible while achieving team and brand goals
• Ensure that all policies and procedures with regard to operations, accounting, human resources, security, guest relations, and safety are followed
• Analyze and resolve work problems to achieve work-related goals
• Develop annual budget and capital expenditure plans
• Achieve budgeted revenue and profit goals while balancing costs with guest satisfaction
• Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
• Knowledge of brand operating systems
• Delegate various tasks to the AGM and/or department supervisors to ensure smooth operation of the hotel
• Assist sales team in actively selling the hotel to groups, meetings, and extended stay guests
• Ensure that hiring and employee practices comply with company requirements
• Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies
• Inspect property on a regular basis and implement controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure their accuracy and completeness

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Exceptional leadership and interpersonal skills with the ability to inspire and elevate a diverse team.
• Knowledge of revenue generation and profit/loss implications
• A true leader of engagement with our guests and patrons.
• Exceptional skills in critical thinking, problem-solving, decision-making, and delegation.
• Excellent communication skills, both verbal and written

• 3-5 years of hotel management or leadership experience
• Bachelor's degree in Hospitality Management or related field of study is preferred, or a comparable mix of education and relevant work experience.

• Career development & work-life balance
• Paid time off
• Travel and hotel discounts
• Health, dental, & vision insurance options
• 401(k) with company match
• Incentive-based earning potential
• And more!

Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references from the hospitality industry.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

This position requires variable hours based on the needs of the hotel.

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to…